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11. Maintenance service calls from tenants shall be handled by work order only. Any tenant having a maintenance problem shall contact the Resident Manager. When parts must be ordered to make the repair, the tenant will be given an approximate date when the repair can be accomplished. Emergency service calls will receive immediate attention. Non - emergency problems should receive 24 -hour service. 12. At the present time, it is not contemplated that there will be on -site security guards. Strict key control shall be maintained, and on -site personnel will help maintain security. 13. The following property inspections shall be made at regular intervals: a. The Resident Manager shall make daily, or as frequent as necessary, inspections to insure that routine and contracted work is completed, that the project is free of debris and that potential hazards and problems are found and corrected immediately. b. The Agent shall prepare a monthly written report for the Owner. The reports shall be based on the Resident Manager's regular inspections of the Development. The reports shall include a description of the overall project condition, the preventative maintenance work and the items which will need to be considered when preparing the next annual operating budget. c. Annual unit inspections shall be made by the Resident Manager on the anniversary date of the then current tenant's date of initial occupancy. During the annual inspection, the Resident Manager shall assess the overall condition of the unit, so that unreported repairs will be noted and corrected. The Resident Manager shall also use the inspections to plan preventive maintenance requirements. 14. The City, or its designated agents, shall have the unconditional right to inspect, at all reasonable hours, the premises of the project to determine whether or not maintenance and repair standards are in compliance with this plan. If, in the opinion, of the City, maintenance and repair activities are not in compliance with this plan, the City shall direct the Agent to make such repairs in accordance with a timetable established by the City. F. RENT COLLECTION POLICY AND PROCEDURES 1. It is the policy that all rents are due and payable in advance on the first day of each month. Payments may be made in person at, or by U.S. mail to, the office at the project site. 2. Agent shall properly serve on the tenant(s) a "Notice to Pay Rent or Surrender Premises" after the sixth (6th) day of the month if rent is not paid. If no payment is made within ten (10) days from the date of the notice, the Agent shall notify the Owner and initiate an unlawful detainer action. 3. Individual payment problems may be discussed between tenant and Agent's staff. A written work -out arrangement may be entered into by the Agent 18:Mgmtplan.EHI 5 11/29/89