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Levels of satisfaction have changed little from prior years of surveying. (Total Satisfied) Services and Programs 2013 2015 2017 2 Year Change (2015-2017) Providing police protection 93% 92% 94% +2% Maintaining City parks 98% 95% 93% -2% Providing playing fields for youth and adult sports 90% 87% 92% +5% Providing safe sidewalks and paths for pedestrians -- -- 91% -- Keeping City buildings,such as the library,Aquatic Center,the Senior Center,and local police and fire 90% 93% 90% -3% stations,clean and in good condition °Providing fire protection services -- — 89% -- Providing public library services 89% 90% 87% ilk -3% Providing dependable,quality sewer services 89% 83% 85% • +2% Providing recreation opportunities and programs, gip such as education,health,art,exercise and 86% 86% 83% -30/0 wellness programs Providing recreational programs and opportunities 80% 84% 82% -2% for youth Maintaining City trails along City parks, ridges and 86% 85% 82% 3% arroyos Repairing and maintaining local streets and roads 86% 79% 81% +2% SN l am gong m m0711011 each program awn rho real 1 wood am you to toe me now satisfied you we personae,'web me I,.eery dors by the Cay'Panto.ior Pre,tdY,O that program or sone,to Guy residents very satneed.somewhat sehshod.somewhat dtcsarolled a very dssasfad n you have no opman or dear know about a same,I mama.to you.you can tae me that too.Spar Sample 70 ..,., . .. 'Wadng.SpghrN Omamnr n FMevkws Surveys The share satisfied with 911 response has declined, likely due to question wording. (Total Satisfied) Services and Programs 2013 2016 4017 2 Year Chan (2015-2017) Providing safe bicycle lanes and paths -- — 79% -- "Providing 911 emergency response services 91% 90% 78% Supporting Pleasanton as a good place to do 76% 79% 76% 3% business Ensuring water quality and safety -- 76% 75% -1% ^Preserving open space 82% 72% 72% 0% ON I am gong to mfmsn each serene or program ages, this oma I would aka you aro tae ore how sloshed you we ginpagit,wrtn the leu being dole by the CO or Pleasanton n pmvrdng that p.grsm or service to Cay re:Wants.very satisfied,somewhat satisfied.somewhat dissatisfied a vary dlasamtwd If you have no opnmrt or door know abort a SONIC('I manna)to yo,y you ca,tell me that too"Nut Pan of Spa, 77 Sample'Wording Skg000 Deferent on Ramis Surveys 36