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City of Pleasanton Table of Contents and Exhibits <br />Franchise Agreement with Pleasanton Garbage Service <br />5.16 Containers 59 <br />5.17 Public Education and Technical Assistance 62 <br />5.18 Personnel 65 <br />5.19 Contingency Plan 67 <br />5.20 Implementation of New Services 67 <br />5.21 Corporation Yard, Transfer Station and Other Facility Requirements 67 <br />5.22 Minimum Diversion Requirement 68 <br />ARTICLE 6. OTHER RELATED SERVICES AND STANDARDS 69 <br />6.1 Billing 69 <br />6.2 Records 70 <br />6.3 Reports 73 <br />6.4 Annual Reports Required by Law 81 <br />6.5 Meet and Confer with City 82 <br />6.6 City Contract Manager 82 <br />6.7 Inspection by City 83 <br />6.8 Customer Service Program 83 <br />6.9 Service Complaints 85 <br />6.10 Title to Solid Waste 85 <br />6.11 Non-Discrimination 86 <br />6.12 Report of Accumulation of Solid Waste; Unauthorized Dumping 86 <br />6.13 Administration of Service Exemption Programs 86 <br />6.14 Performance Review and Audits 86 <br />6.15 Provision of Emergency Services 88 <br />6.16 Assistance to City with Code and Plan Reviews 88 <br />ARTICLE 7. CITY FEES 89 <br />7.1 Franchise Fee 89 <br />7.2 Vehicle Impact Mitigation Fee 89 <br />7.3 Rate Review Fee 89 <br />7.4 Procurement Reimbursement 89 <br />7.5 Other Fees 90 <br />7.6 Procedures for Monthly Submittal of Fees 90 <br />7.7 Adjustment to Fees 90 <br />ARTICLE 8. CONTRACTOR'S COMPENSATION 91 <br />8.1 Overview 91 <br />8.2 Rate-Setting Process 91 <br />8.3 Rate Application Process 92 <br />8.4 Special Rate Reviews 93 <br />8.5 Rates for Changes in Scope 97 <br />8.6 Notice of Rate Adjustments 97 <br />ARTICLE 9. INDEMNITY, INSURANCE, BOND 98 <br />9.1 Hazardous Substance Indemnification 98 <br />9.2 AB 939 Indemnification 98 <br />9.3 Proposition 218 Indemnification 99 <br />9.4 Measure D Indemnification 99 <br />9.5 Insurance 99 <br />9.6 Performance Bond 103 <br />City of Pleasanton Page ii March 8, 2018