14 ATTACHMENT 1 EXHIBIT A - Laserfiche WebLink

Chapter 9 Demand Management Measures THE CITY OF PL£ASANTON The City plans to convert the approximately 700 remaining non -AMI meters to AMI over the next 5 years. The final conversion poses some challenges because most of the non -AMI meters are located in areas difficult to reach with a fixed base radio data collection system. Also, as funding allows, meters are replaced within the system based on their service length, with the oldest meters receiving replacement priority. The City continues to monitor water meters for accuracy through unusual consumption trends in the billing software and AMI reporting. Meters that are stuck or are showing high degrees of variability are flagged for inspection and/or replacement. 9.2.2.2 Implementation over the Past Five Years to Achieve Water Use Targets In 2017, following the citywide meter replacement and the implementation of the AMI system, the City launched a customer water portal that allows customers to view their hourly water usage in near real time, as well as sign up to receive automated potential leakage notifications when the system detects continuous consumption over a specific threshold of time. For customers not receiving potential leakage notifications (including those not registered on the portal), water conservation staff reviews AMI reports on a weekly basis to identify meters showing constant consumption. Customers with meters exceeding a specific threshold are sent notification by email, phone, or regular mail. 9.2.2.3 Plans for Continued Implementation Implementation of this DMM is ongoing and expected to help the City achieve its water use targets by providing accurate and timely water use information to the customer and the City. It also helps customers make informed decisions about their water consumption. Future plans include continued customer outreach on the availability of the customer water portal to receive automatic alerts of potential leaks, as well as continued customer education on how to use the water portal to view and keep track of customer water use. 9.2.3 Conservation Pricing 9.2.3.1 DMM Description The City's water rate structure encourages conservation by incorporating a volumetric charge in addition to the fixed meter charge. Consequently, water usage reductions directly reduce cost to the metered customer, while excessive water use results in increased costs. Lastly, to encourage recycled water use, the City's recycled water rate is set at 90 percent of the potable water irrigation rate. 9.2.3.2 Implementation over the Past Five Years to Achieve Water Use Targets 9.2.3.2.1 Potable Water Rates The City's potable water rates include a fixed meter charge based on the size of the water meter and a consumption charge based on the quantity of water used. The City has billed single-family residential customers based on an inclining block rate structure since 1980. Potable water rates include the following components: Zone 7 water costs, distribution costs, a recycled water surcharge, and capacity expansion costs. The City's current water rates are available on the City's website: www.citvofpleasantonca.izov, under Government/Operations Services/Customer Service/Utility Billing. WEST YOST 9-4 City of Pleasanton 2020 Urban Water Management Plan May 2021