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City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 89 June 7, 2022March 8, 2018 J. Pilot and New Programs. For each pilot and/or new program, provide activity related and narrative 3062 reports on goals, milestones, and accomplishments. Describe problems encountered, actions taken 3063 and any recommendations to facilitate progress. Describe vehicles, personnel, and equipment 3064 utilized for each program. 3065 K. Summary Assessment. Provide a summary assessment of the overall Solid Waste, Recyclable 3066 Materials, and Organic Materials program from Contractor's perspective relative to the financial 3067 and physical status of the program. The physical status assessment shall reflect how well the 3068 program is operating in terms of efficiency, economy, and effectiveness in meeting all the goals and 3069 objectives of this Agreement, particularly the Contractor’s Diversion goals. Provide 3070 recommendations and plans to improve. Highlight significant accomplishments and problems. 3071 L. Customer Accounts. Provide a detailed report of all Customers served in the City, indicating the 3072 Service Level by material type of each. Such report shall include a summary of the number of 3073 Customers at each Service Level. Include a list of Customers with invoices that are sixty (60) days 3074 past due including the following information for each delinquent account: name, service address, 3075 contact information, number of days the account is delinquent, method(s) the Contactor has used 3076 to attempt collection of the bad debt including date of such attempt(s), and identification, if, and 3077 when the Contractor reduced the Customer’s level of Collection services as a result of the account 3078 delinquency. 3079 M. Vehicle Inventory. Provide a report of all vehicles used for services under this Agreement, 3080 identifying vehicle type (e.g. rear-load, automated side-load, roll-off, flat-bed, pick-up, etc.), make, 3081 model, and year. 3082 N. Education Plan for Coming Rate Period. The quarterly report that reports on third quarter results 3083 shall include a plan for public education activities for the coming Rate Period in accordance with 3084 Section 5.17.2. 3085 6.3.4 Annual Report Content 3086 The annual report shall be in the form of the quarterly reports and shall provide the same type of 3087 information as required pursuant to Section 6.3.3 of this Agreement, summarized for the preceding four 3088 quarters. In addition, Contractor's and Related Party Entities' annual financial reports with corresponding 3089 federal tax returns and detailed invoices from Related Party Entities shall be included. The annual report 3090 shall also include a complete inventory of equipment used to provide all services, and a list of Contractor’s 3091 officers and members of its board of directors. 3092 A. Financial Information. Within one hundred and fifty (150) calendar days after the close of 3093 Contractor’s fiscal year, Contractor shall deliver to the City four (4) copies of the audited 3094 consolidated financial statements and profit and loss statements of Contractor for the preceding 3095 fiscal year. Financial statements shall include a supplemental combining schedule showing 3096 Contractor's results of operations, including the specific revenues and expenses in connection with 3097 the operations provided for in this Agreement from others included in such financial statements 3098 (e.g., operations related to the unincorporated area adjacent to the City and schools in the City). 3099 The financial statements and footnotes shall be prepared in accordance with Generally Accepted 3100 Accounting Principles (GAAP) or, with the City’s written approval, the Financial Reporting 3101 Framework for Small and Medium Sized Entities established by the AICPA consistently applied and 3102