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City of Pleasanton Table of Contents and Exhibits Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page ii June 7, 2022 March 8, 2018 5.16 Containers............................................................................................................ 62 60 5.17 Public Education and Technical Assistance ......................................................... 66 64 5.18 Personnel ............................................................................................................. 71 69 5.19 Contingency Plan ................................................................................................. 72 70 5.20 Implementation of New Services .......................................................................... 73 71 5.21 Corporation Yard, Transfer Station and Other Facility Requirements ................... 73 71 5.22 Minimum Diversion Requirement ......................................................................... 73 71 5.23 Service Exemptions and Waivers .............................................................................. 74 5.24 Contamination Monitoring. ........................................................................................ 75 ARTICLE 6. OTHER RELATED SERVICES AND STANDARDS ........................................ 78 76 6.1 Billing ................................................................................................................... 78 76 6.2 Records ............................................................................................................... 79 77 6.3 Reports ................................................................................................................ 83 81 6.4 Annual Reports Required by Law ......................................................................... 93 90 6.5 Meet and Confer with City .................................................................................... 93 91 6.6 City Contract Manager ......................................................................................... 94 91 6.7 Inspection by City ................................................................................................. 94 92 6.8 Customer Service Program .................................................................................. 95 92 6.9 Service Complaints .............................................................................................. 96 94 6.10 Title to Solid Waste .............................................................................................. 97 95 6.11 Non-Discrimination ............................................................................................... 98 95 6.12 Report of Accumulation of Solid Waste; Unauthorized Dumping .......................... 98 95 6.13 Administration of Service Exemption Programs .................................................... 98 96 6.14 Performance Review and Audits .......................................................................... 98 96 6.15 Provision of Emergency Services ....................................................................... 100 98 6.16 Assistance to City with Code and Plan Reviews ................................................. 100 98 ARTICLE 7. CITY FEES .................................................................................................... 101 99 7.1 Franchise Fee .................................................................................................... 101 99 7.2 Vehicle Impact Mitigation Fee ............................................................................ 101 99 7.3 Rate Review Fee................................................................................................ 101 99 7.4 Procurement Reimbursement ............................................................................ 101 99 7.5 Other Fees ....................................................................................................... 102 100 7.6 Procedures for Monthly Submittal of Fees ........................................................ 102 100 7.7 Adjustment to Fees .......................................................................................... 102 100 ARTICLE 8. CONTRACTOR'S COMPENSATION .......................................................... 103 101 8.1 Overview .......................................................................................................... 103 101 8.2 Rate-Setting Process ....................................................................................... 103 101 8.3 Rate Application Process .................................................................................. 104102 8.4 Special Rate Reviews ...................................................................................... 105 103 8.5 Rates for Changes in Scope ............................................................................ 109 107 8.6 Notice of Rate Adjustments .............................................................................. 109 107 ARTICLE 9. INDEMNITY, INSURANCE, BOND .............................................................. 110 108 9.1 Hazardous Substance Indemnification ............................................................. 110 108 9.2 AB 939 Indemnification .................................................................................... 110 108 9.3 Proposition 218 Indemnification ........................................................................ 111109 9.4 Measure D Indemnification ............................................................................... 111 109