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City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 30 June 7, 2022March 8, 2018 ARTICLE 5. COLLECTION SERVICES 936 5.1 General 937 The work to be done by Contractor pursuant to this Agreement shall include the furnishing of all labor, 938 supervision, equipment, materials, supplies, and all other items necessary to perform the services 939 required by this Agreement. The enumeration and specification of requirements for particular items of 940 labor or equipment shall not relieve Contractor of the duty to furnish all others, whether enumerated 941 elsewhere in the Agreement or not. 942 The work to be done by Contractor pursuant to this Agreement shall be accomplished in a thorough and 943 professional manner so that the residents and businesses within the City are provided reliable, courteous, 944 and high-quality service at all times. The enumeration and specification of requirements for particular 945 aspects of service quality shall not relieve Contractor of the duty of accomplishing all other aspects, 946 whether they are enumerated elsewhere in the Agreement or not. 947 Contractor acknowledges that the City is committed to Diverting materials from Disposal through the 948 implementation of source reduction, reuse, Diversion programs and that the City may at some time in the 949 future implement, in accordance with Section 4.3, new programs that may impact the overall quantity or 950 composition of Solid Waste, Recyclable Materials, and Organic Materials to be Collected by Contractor. 951 5.2 Solid Waste Collection Services 952 5.2.1 Single-Family Solid Waste Collection Service 953 Contractor shall Collect Solid Waste placed in Contractor-provided Carts once per week from Single-Family 954 Premises. Contractor shall provide each Customer with a 35- or 96-gallon Cart (or similar sizes approved 955 by the City) as requested by the Customer. For Single-Family Premises, Contractor shall Collect Carts from 956 the Curbside (or at other designated locations for townhomes, condominiums, or attached Single-Family 957 Premises) unless the Occupant is physically unable to place the Container Curbside. In such case, 958 Contractor shall Collect Carts from an alternative service location (such as the side yard or back yard) at 959 no additional fee. Customers that are physically capable of moving Carts Curbside may choose to 960 subscribe to side yard or back yard service and Contractor shall Collect Carts from the alternative service 961 location and may charge the Customer for the extra service in accordance with the City-approved Rate on 962 the Rate Schedule in Exhibit G. 963 Contractor shall replace Solid Waste Carts that have been stolen or damaged at no cost to the Customer 964 not more than once per year. 965 5.2.2 Single-Family On-Call Bulky Item and Clean-Up Service 966 A. General Requirements. Contractor shall provide each Single-Family Customer with three (3) on-call 967 Curbside (or at other designated location for townhomes, condominiums, or attached Single-Family 968 Premises) clean-up services per year at the Customer’s request at no charge. The Contractor shall 969 promote, manage, staff, and operate the on-call clean-up services. 970