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City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 36 June 7, 2022March 8, 2018 C. Container Replacement. Contractor shall replace Recyclable Materials Containers that have been 1163 stolen or damaged, at no cost to the Multi-Family and Commercial Premises, not more than once 1164 per year. Additional replacements shall be charged to the Customer at the City-approved Rate on 1165 the Rate Schedule in Exhibit G. 1166 D. Posters, Signage, and Other Education Materials. Pursuant to the public education plan in Exhibit 1167 C, Contractor shall instruct (as part of the education program) Multi-Family and Commercial 1168 Premises Customers and/or their property managers as to any necessary preparation, separation, 1169 and placement of Recyclable Materials and shall provide the property manager with the following 1170 materials to facilitate Customer and tenant education: 1171 1. Educational Recycling posters for strategic placement on the Premises. For Multi-Family 1172 Premises, Contractor shall make the posters available for use in areas frequented by 1173 tenants (such as in mail rooms, laundry rooms, offices, etc.). For Commercial Premises, 1174 the Contractor shall make the posters available for use in areas frequented by employees. 1175 2. Recycling signs at the Recycling Container locations that clearly indicate the types of 1176 Recyclables that are accepted and those that are not. 1177 3. “Move-In Kits” for tenants of Multi-Family units as described in Exhibit B. 1178 4. “How To” Brochures as described in Exhibit B. 1179 5. Pursuant to Section 6.3.3.G, Contractor shall report its public education efforts to the City 1180 on a quarterly basis. 1181 E. Notification of Improper Setout. Contractor shall notify Customers and their property managers (if 1182 applicable) who fail, or whose residents or employees fail, to follow Recycling instructions provided 1183 by Contractor in accordance with Section 5.14.8. In cases of extreme or repeated failure to comply 1184 with the instructions, Contractor may decline to Collect the Recyclable Materials but must notify 1185 the Customer of the reason and what steps must be taken by Customer to recommence service. 1186 5.4 Organic Materials Collection Services 1187 5.4.1 Single-Family Organics Collection Service 1188 A. General. Contractor shall Collect Organic Materials (including Food Scraps) from each Single-Family 1189 Customer Curbside once each week on the regularly scheduled Solid Waste Collection day. Organic 1190 Materials shall be Collected and Transported to the Approved Organic Materials Processing Site for 1191 the purposes of Organic Materials Processing. Contractor shall instruct Customers as to the types 1192 of Organic Materials accepted for Collection (and those prohibited); any necessary preparation of 1193 Yard Trimmings (such as the cutting of large items), and Food Scraps; and the appropriate use and 1194 placement of Carts designated for Organic Materials Collection. Contractor shall notify Customers 1195 who fail to follow these instructions in accordance with Section 5.14.8. In cases of extreme or 1196 repeated failure to comply with the instructions, Contractor may Collect the Organic Materials as 1197 Solid Waste and shall charge the Customer for the extra Solid Waste Cart at the City-approved Rate 1198 on the Rate Schedule in Exhibit G. 1199