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City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 38 June 7, 2022March 8, 2018 Any revenue other than Rate revenue that the Contractor receives specifically for the Commercial 1238 Organic Materials Program, including but not limited to, the StopWaste.Org Food Scrap Subsidy and 1239 Incentive payment programs, shall be deducted from the Contractor’s total calculated costs to 1240 reduce Customer Rates in accordance with Section 3.F of Exhibit H and Section 3.F of Exhibit I. 1241 B. Collection Service Options. Contractor shall provide Commercial Organics Customers with a 1242 Container appropriate for the needs of the business and the available space in the enclosure for 1243 outside storage and Collection of Organic Materials. Contractor shall allow Commercial Customers 1244 to select a Collection service method that best suits the needs of its Premises in the same manner 1245 as the described in Section 5.3.3.B. 1246 D. Container Replacement. Contractor shall replace Containers, which are specifically designated for 1247 Organic Materials Collection, that have been stolen or damaged at no cost to the Commercial 1248 Premises not more than once per year. Additional replacements shall be charged to the Customer 1249 at City-approved Rates on the Rate Schedule in Exhibit G. 1250 E. Posters, Signage, and Other Education Materials. Pursuant to the public education plan described 1251 in Exhibit B, Contractor shall instruct Commercial Customers and/or their property managers as to 1252 any necessary preparation, separation, and placement of Organic Materials and shall provide 1253 posters, signs, and other public education materials. 1254 F. Notification of Improper Setout. Contractor shall notify Customers and their property managers (if 1255 applicable) who fail, or whose residents or employees fail, to follow the posted instructions. In 1256 cases of extreme or repeated failure to comply with the instructions, Contractor may decline to 1257 Collect the Organic Materials but must notify the Customer of the reason and what steps must be 1258 taken by Customer to recommence service. 1259 G. Reporting. Pursuant to Sections 6.3.1, 6.3.2, 6.3.3 and 6.3.4, Contractor shall provide reports to the 1260 City documenting its efforts to promote Organic Materials Collection services to Commercial 1261 Customers, site visits performed, etc including, but not limited to, the number of site visits 1262 performed. 1263 H. Internal Organics Bins. Upon the Customer’s request, Contractor shall offer Commercial Customers 1264 a variety of Organics storage bins for use by the Customer inside their Premises to store Organics 1265 prior to placement of the materials in the outdoor Containers to be serviced by Contractor. Up to 1266 three (3) internal Organics bins shall be provided at no cost to the Customer. Contractor shall 1267 promote the availability of the internal Organics bins during the site visits with the Owner or 1268 property manager, and through other Commercial public education efforts required by Exhibit B. 1269 Contractor shall purchase a sufficient number of Organics bins to maintain an inventory of bins so 1270 that upon a Customer’s request, Contractor can deliver the Organics bin(s) to the Commercial 1271 Premises within two (2) weeks of request. Each Organics bin shall be accompanied by a flyer 1272 describing the Organics program requirements. 1273 Contractor must submit the Organics bin order (including material and design specifications, colors, 1274 and identification marks) to City for City’s written approval prior to submitting the order to the 1275 manufacturer. 1276