PLEASANTON GARBAGE FRANCHISE AGREEMENT 2022

City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 97 June 7, 2022 6.14.3 Service Level and Route Audit 3490 A. General. Notwithstanding the provisions of Section 6.14.2, Contractor shall independently review 3491 its Billings to Customers in accordance with this Section 6.14.3. The purpose of the review is to 3492 determine that the amount which the Contractor is billing each Generator is consistent with the 3493 City-approved Rate schedule in Exhibit G for the level of service (i.e., frequency of Collection, size 3494 of Container(s), number of Containers, and location of Container(s)) provided to such Generator 3495 by Contractor. 3496 B. Procedures. Contractor shall review each Cart Service account at least once per year in such a 3497 manner that all accounts on a particular route are audited on the same day. The audits shall be 3498 scheduled so that Contractor completes audits of twenty-five percent (25%) of the Cart Service 3499 routes each quarter. Contractor shall review each Bin Service account and Drop Box Service 3500 account at least once every other year. Audits shall be scheduled in a manner that all accounts 3501 on a particular route are audited on the same day and twelve and one half percent (12.5%) of the 3502 Bin Service and Drop Box Service routes are audited each quarter. 3503 The review shall be performed by the Contractor’s route supervisor(s) or other agent approved 3504 by the City. The Person conducting the review shall compare a route report for the route under 3505 review and verify, through visual inspection of each Customer’s Premises on the Customer’s 3506 scheduled day of Collection, the level of service actually provided to each Customer listed on the 3507 route report review and note the actual Service Level in writing on the route report. In addition, 3508 the Contractor’s route supervisor or appropriate agent shall list any Customers receiving service 3509 (and the level of such service) that do not appear on the routing report. The Contractor shall 3510 reconcile the route report to the billing report, noting all discrepancies. Any discrepancies should 3511 be marked clearly on the billing report. Contractor shall verify if the discrepancies result from 3512 Customer’s request for special services on the day of the route audit and shall provide 3513 documentation in such cases. Contractor shall issue correction notices to the Customers 3514 correcting any billing inaccuracies within five (5) Business Days of the day the route audit was 3515 performed and shall provide such notices to City along with the annotated billing report. 3516 C. Route Audit Schedule. Thirty (30) calendar days prior to the Commencement Date, Contractor 3517 shall submit a two (2)-year schedule for performing route audits, listing each route and calendar 3518 quarter that each route will be audited. If the Contractor proposes to modify the two (2)-year 3519 schedule during the Term, the Contractor shall submit a revised route audit schedule to the City 3520 for approval. 3521 D. Reporting Requirements. Two (2) weeks after the end of each calendar quarter, Contractor shall 3522 submit a written report to the City that identifies the Cart Service, Bin Service and Drop Box 3523 Service routes audited, the number of accounts on each route, the number of Billing inaccuracies 3524 per route, the percentage of Billing inaccuracies (where Billing inaccuracies are instances when 3525 service observed by route auditor differs from service listed on the route and/or Billing reports) 3526 per route (equal to the number of Billing inaccuracies divided by the number of accounts per 3527 route), and the estimated annual revenue impact associated with the Billing inaccuracies (which 3528 shall be calculated as the difference between the Billing amount shown on the Billing report on 3529 the date of the audit and the corrected Billing amount multiplied by 12). The written report shall 3530 also include copies of the route audits (i.e., Billing reports with handwritten notes identifying 3531 actual level of service provided to each Customer and notes the Billing discrepancies), copies of 3532