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152 City of Pleasanton Operating Budget • FY 2023/24 - FY 2024/25 <br />Department Accomplishments <br />• Implemented new recreation and library <br />management software systems for <br />improved customer experience <br />• Implemented new Recreation Fee policy <br />focused on cost recovery goals established <br />by the level of community benefit <br />• Transferred the Americans with Disabilities <br />Act (ADA) paratransit ridership to LAVTA, the <br />county’s mandated ADA service provider <br />• Implemented years two and three of the <br />departmental strategic plan <br />• Relocated Recreation Administration <br />staff at the Library for improved customer <br />experience and staff collaboration <br />• Received a state grant for a new Library and <br />Recreation mobile outreach vehicle to <br />expand services throughout the community <br />• Received a state grant for new English as a <br />Second Language program at the Library <br />• Assisted in the community engagement <br />process for the pickleball courts, cricket field, <br />all abilities playground, skatepark, and Lions <br />Wayside Park projects <br />• Fully implemented the Student Success <br />Program – All PUSD student ID cards for <br />elementary through grade 12 now function <br />as public library cards <br />• Assisted local nonprofits during the <br />pandemic to support residents in need <br />• Supported City’s pandemic response <br />through emergency childcare, health <br />screenings for visitors to City facilities, and <br />staffing vaccination sites and food services <br />Department Goals & Objectives <br />• Develop a new departmental five-year <br />strategic plan aligned with the City’s <br />strategic plan <br />• Deliver inclusive programs and services <br />that meet the needs and interests of <br />Pleasanton’s diverse community <br />• Foster and improve communication and <br />engagement that embraces diversity, <br />equity, and inclusion to encourage broader <br />participation in City-sponsored activities <br />and events <br />• Assess and update departmental policies <br />and procedures to enhance diversity, equity, <br />and inclusion throughout all programs and <br />services <br />• Inspire a productive, engaged, and diverse <br />workforce committed to providing quality <br />service that promotes diversity, equity, and <br />inclusion <br />• Develop a plan to reduce homelessness in <br />Pleasanton <br />• Update and implement the Eastern <br />Alameda County 2011 Human <br />Services Needs Assessment <br />• Amend the City’s Code to trigger mandated <br />trash enclosure improvements and <br />expansions in the City’s commercial, office, <br />and industrial areas