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168 City of Pleasanton Operating Budget • FY 2023/24 - FY 2024/25 <br />Department Accomplishments <br />• Successfully implemented a Stage 2 <br />water shortage with mandatory 15% water <br />conservation while promoting “Making <br />Conservation a Way of Life” <br />• Implemented a Pesticide Posting Program <br />• Created the City’s first comprehensive Water <br />System Model <br />• Developed division strategic plans in <br />alignment with the department Strategic <br />Implementation Action Plan <br />• Activated the Department Operations Center <br />(DOC) for Storm Events <br />• Implemented and trained staff for the <br />upgrade of the cloud-based Computerized <br />Maintenance Management System (CMMS) <br />• Initiated a Council-directed water supply <br />alternatives project <br />• Developed and collaborated with other <br />departments on a detailed vehicle and <br />equipment replacement funding plan <br />• Implemented full mobile capabilities for all <br />department staff <br />• Successfully implemented Interactive Voice <br />Response (IVR), an automated phone <br />system to take utility billing payments 24 <br />hours seven days a week <br />Department Goals & Objectives <br />• Evaluate long-term water supply alternatives <br />• Meet emerging regulatory requirements for <br />water, wastewater, storm, and water <br />conservation <br />• Complete and update the Utility Rates Study <br />for water, sewer, and recycled water <br />• Implement and enhance customer service <br />and business process technologies <br />• Create a roadmap and initiate inventories <br />of City facilities and infrastructure to identify <br />improvements or replacements needed to <br />be incorporated into the 10-year Capital <br />Improvement Plan (CIP) <br />• Implement the Climate Action Plan to promote <br />energy conservation and environmental <br />sustainability <br />• Implement and periodically update the <br />department’s emergency preparedness plan <br />and provide emergency response training for <br />staff <br />• Assess and convert vehicles, large and hand- <br />held landscape equipment to electric <br />• Implement the workforce development <br />program that ensures compliance with safety <br />standards, fulfills training requirements for <br />certifications and classification descriptions, <br />and professional development <br />• Update Water & Sewer Master Plans <br />• Update utility rates <br />• Initiate use of alternative pesticide <br />management treatment at designated park <br />• Conduct ongoing Water Supply Assessment