Laserfiche WebLink
2 6 0 0 A M E R I C A N D R I V E • A P P L E T O N , W I 5 4 9 1 2 -2 0 1 7 • 9 2 0 -832-3 000 <br /> <br />P I E R C E M A N U F A C T U R I N G I N C . <br />B U L L E T I N <br /> <br /> <br />TO: All Dealer Service Representatives <br /> <br />From: Kevin Hanegraaf <br /> <br />DATE: January 4, 2010 <br /> <br />RE: UPF Tank Warranty Policy – Truck in Accident <br /> <br /> Service Topic #292 <br /> <br /> <br />To keep the UPF tank warranty valid on trucks that have been involved in a vehicular <br />accident, it is UPF’s policy that the customer must remove the tank from the truck and <br />send it back to one of UPF’s facilities for inspection. In the event that this does not take <br />place, the warranty will be considered null and void. <br /> <br />The customer must remove and send the tank back to UPF for inspection in order to <br />maintain the original warranty coverage, at which time it will be: <br /> - Filled with water <br /> - Visually inspected <br /> - Ultraviolet spark tested on articulating test stand in the dark <br /> - Recommendation for repairs if necessary provided by UPF <br /> - Fully evaluated and repaired by UPF <br /> <br />If your customer chooses to leave the tank on the truck and wants a technician to <br />inspect and/or repair the tank in the field, then the warranty is no longer in effect. <br />This direction is upheld by UPF because the technician cannot inspect the entire tank <br />when it is still installed on the truck. <br /> <br /> <br /> Note: This memo is intended to relay the information Pierce has received <br />on UPF’s tank warranty for trucks that are in a vehicular accident. In the <br />event of an actual claim, we direct you to consult with UPF’s service <br />Manager Maura Watts (800-638-8265 x253) <br /> <br />