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City of Pleasanton - Sun Ridge Systems, Inc.Page 22 <br />specifically excluded is responsibility for administration, support, or maintenance of Licensee’ <br />server, computer network, operating systems, or database (Microsoft SQL Server). <br />Licensee may request that Sun Ridge provide support services outside the limitations of this <br />Support Services Agreement. If Sun Ridge agrees to provide any requested additional support <br />services, such support services will be provided at Sun Ridge’s current rate and under terms and <br />conditions that Sun Ridge may require. <br />This Agreement does not include equipment maintenance or assistance in diagnosing hardware <br />problems including but not limited to PCs, printers, network, scanners, and other computer <br />peripheral devices with the exception that Sun Ridge will assist Licensee in determining whether <br />a problem is RIMS application software in nature. <br />Page 193 of 270