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City of Pleasanton Page 7 RFP for Collection Agency Services Act. Agency shall not report accounts to the credit bureaus until the Agency has worked the account for 45 days. At the request of the City, the Agency shall remove an account notification from all the affected bureaus and provide a copy of that notification to the City. 19. Agency shall not assign or subcontract any portion of this agreement or transfer or assign any claim, pursuant to this contract, without the written consent of the City. 20. Agency shall make contact with delinquent accounts under the name of the Agency and not the City of Pleasanton. 21. Agency shall instruct customers to submit payments to the Agency and not to the City of Pleasanton. The Agency shall be notified of any payments made to the City of Pleasanton for accounts under collection with the Agency. 22. Agency shall collect and deposit payments from customers and on no less than a monthly basis submit a check to the City for all monies collected, less collection fees, along with a report including the account name and number, amount collected, and collection fees. 23. Any compromise settlement of principal or charges shall be agreed upon in writing between the Agency and the City prior to acceptance. 24. Agency may allow for time payment agreements (payment plans) and may enter into time payment agreements with customers for any period less than one year without the consent of the City. Any time payment agreement extending beyond one year from the date of initiation of plan must be agreed upon in writing between the Agency and the City prior to acceptance. 25. No legal actions shall be taken by the Agency without express written consent of the City. 26. Agency shall be solely responsible for any and all costs incurred in and associated with the collection of debts referred to it by the City. 27. Compensation shall be contingent upon actual collections of debts owed to the City. Agency may subtract a reasonable fee from the amount of the debt collected and paid to the City, as a percentage of the debt collected with a specified maximum. Agency must identify the fee, how it is determined, and the fee must be consistent across all debts collected. 28. The City may withdraw any accounts without any charge or penalty. 29. The City reserves the right to terminate the contract at any time by providing thirty days written notice for convenience or cause. 30. In the event of contract termination or the bankruptcy/dissolution of the Agency, all accounts and documentation relating to City accounts shall be Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D