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<br /> <br /> <br /> <br /> <br />MEMORANDUM <br /> <br />Date: May 2, 2025 <br /> <br />To: Susan Hsieh, Director of Finance <br /> <br />From: Diane Punzo, Financial Services Manager <br /> <br /> Erika Newsome, Junior Accountant <br /> <br />Subject: Proposed Agreement with Professional Credit Service for Collection Services <br /> <br /> <br />The Finance Department recently issued a Request for Proposals for Collection Agency <br />Services (RFP) for the department and the city. After a comprehensive RFP process, staff <br />selected Professional Credit Service as the best agency to meet the city’s needs. Staff would <br />like to move forward with securing a professional services agreement with this agency for <br />collection services. We recommend a three-year agreement, from June 1, 2025 through May <br />31, 2028, with an option to extend for two additional one-year terms with satisfactory <br />performance. We don’t anticipate the contract exceeding $90,000 over the five-year possible <br />agreement term. <br /> <br />SELECTION PROCESS <br />A request for proposals for collection agency services was issued on March 27, 2025, and the <br />City received responses from four agencies. Staff from various departments, including <br />Finance, Business License and Utility Billing, evaluated each proposal in accordance with the <br />evaluation criteria, which included responsiveness, technical and relevant experience, and <br />qualifications of staff. After reviewing the proposals, staff interviewed two final candidates in <br />April 2025. <br /> <br />After careful review, staff selected Professional Credit Service to provide collection agency <br />services for the city. The relevant qualities that led to the selection are as follows: <br /> Professional Credit Service is a nationally licensed agency, and can work on our <br />accounts, regardless of where our customers have relocated. <br /> Has been in business since 1933 and maintain working relationships with over 220 <br />government clients, of which 20 are municipalities in California. <br /> They have 135 employees, with various types of certifications and credentials, as well <br />continuous training to ensure compliance with State and Federal regulations. <br /> They offer a robust collection method, offering various forms of communications, letters <br />(English and Spanish), emails, calls and text. <br /> Their client and customer portals are user friendly and offer customers various methods <br />for payment processing, and initiation of payment plans per city guidelines. <br />Docusign Envelope ID: F4BAB2DE-144A-4F0D-B09F-84DCDA1806E2Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D