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InfoSend Exhibits to MSA <br />Version 3.4 <br />x Multi-Channel Payment Collection: InfoSend's payment platform will consolidate web, telephone, SMS, CSR, in-person EMV <br />and bank payments into a single lockbox file. <br />x One-Time and Automatic Payments: allow customers to quickly make a one-time payment, as well as sign up to have their <br />payment account auto debited with each billing cycle. <br />x Bill Notification and Presentment: notify customers via email when a new bill is available, and securely deliver exact replica <br />of printed document to customers inbox or show online via the secure portal. <br />x Interactive Voice Response (IVR): accept customer payments via automated phone service with InfoSend-hosted <br />phone number, enabling client phone systems to redirect customers with ease. <br />x SMS Text-to-Pay: enrolled customers may opt in to receive text notifications of new bills, and reply to have the registered <br />payment method drafted for the amount due, speeding up the time to payment. <br />x Bank Payments (MasterCard RPPS): InfoSend can collect payments made via the customer bank and include them within the <br />lockbox file. <br />x PCI-Compliant Cloud Based Solution: electronic billing and payment related products hosted in the cloud by InfoSend in a <br />secure PCI-Level 1 compliant environment. <br /> <br />B. Data Transfer and Processing <br />x Client to transmit data to InfoSend in an agreed upon format, using the Data Transfer and Processing workflow described in <br />Section 1. <br />x Client acknowledges that InfoSend will not be responsible or liable for any transferred data which does not result in a <br />confirmation receipt to Client. <br />x If the Client is not using InfoSend’s DPPM Service, USPS address workflow will not be applied. <br />x Data loaded into the eBusiness system is used to facilitate accurate payments via Web, IVR, SMS or Bank BillPay. <br /> <br />C. Customer Enrollment and Bill Notification <br />x Data loaded into the system will be used to facilitate customer enrollment, using two pieces of information specific to the <br />customer bill. <br />x For enrolled customers, system will send a notification of the new bill available via email. <br />x For enrolled customers who have opted in, system will send an SMS alert. <br />x For customers using the IVR system, bill information will be dictated by text to voice. <br />x For customers paying via Bank BillPay, the account number can be validated by the system prior to accepting payment. <br />x The system may optionally be configured to display a PDF replica of the bill image. <br /> <br />D. Customer Payment and Reporting <br />x Customers can make payment via Web, SMS, IVR or Bank BillPay, depending on channels which Client has requested InfoSend <br />setup. <br />x Payments can be configured to allow Users to pay by bank account and/or credit/debit card. <br />x All payments will be reported in a standard daily “lockbox” file. <br /> <br />Docusign Envelope ID: EBB25C8C-DDFA-4359-BE5F-703DC8A04A6D