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Master Services and Purchasing Agreement
<br />Axon Customer Experience Improvement Program Appendix
<br />1.Axon Customer Experience Improvement Program (ACEIP) . The ACEIP is designed to accelerate Axon’s
<br />development of technology, such as building and supporting automated features, to ultimately increase safety
<br />within communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described
<br />below, Axon, where allowed by law, may make limited use of Customer Content from all of its customers to provide,
<br />develop, improve, and support current and future Axon products (collectively, "ACEIP Purposes"). However, at all
<br />times, Axon will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain
<br />a comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice
<br />Information), privacy program, and data governance policy, including high industry standards of de-identifying
<br />Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier
<br />1 and Tier 2. By default, Customer will be a participant in ACEIP Tier 1. If Customer does not want to participate in
<br />ACEIP Tier 1, Customer can revoke its consent at any time. If Customer wants to participate in Tier 2, as detailed
<br />below, Customer can check the ACEIP Tier 2 box below. If Customer does not want to participate in ACEIP Tier 2,
<br />Customer should leave box unchecked. At any time, Customer may revoke its consent to ACEIP Tier 1, Tier 2, or
<br />both Tiers.
<br />2.ACEIP Tier 1.
<br />2.1. When Axon uses Customer Content for the ACEIP Purposes, Axon will extract from Customer Content and
<br />may store separately copies of certain segments or elements of the Customer Content (collectively, "ACEIP
<br />Content"). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate,
<br />transform or de-identify Customer Content so that the extracted ACEIP Content is no longer reasonably
<br />capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual
<br />Privacy Preserving Technique(s)"). For illustrative purposes, some examples are described in footnote 1 1.
<br />For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Customer from which it was
<br />extracted. This attribution will be stored separately from the data itself, but is necessary for and will be solely
<br />used to enable Axon to identify and delete all ACEIP Content upon Customer request. Once de-identified,
<br />ACEIP Content may then be further modified, analyzed, and used to create derivative works. At any time,
<br />Customer may revoke the consent granted herein to Axon to access and use Customer Content for ACEIP
<br />Purposes. Within 30 days of receiving the Customer’s request, Axon will no longer access or use Customer
<br />Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will also delete any derivative
<br />works which may reasonably be capable of being associated with, or could reasonably be linked directly or
<br />indirectly to Customer. In addition, if Axon uses Customer Content for the ACEIP Purposes, upon request,
<br />Axon will make available to Customer a list of the specific type of Customer Content being used to generate
<br />ACEIP Content, the purpose of such use, and the retention, privacy preserving extraction technique, and
<br />relevant data protection practices applicable to the Customer Content or ACEIP Content ("Use Case"). From
<br />time to time, Axon may develop and deploy new Use Cases. At least 30 days prior to authorizing the
<br />deployment of any new Use Case, Axon will provide Customer notice (by updating the list of Use Case at
<br />https://www.axon.com/aceip and providing Customer with a mechanism to obtain notice of that update or
<br />another commercially reasonable method to Customer designated contact) ("New Use Case").
<br />2.2.Expiration of ACEIP Tier 1. Customer consent granted herein will expire upon termination of the
<br />Agreement. In accordance with section 1.1.1, within 30 days of receiving the Customer’s request, Axon will
<br />no longer access or use Customer Content for ACEIP Purposes and will delete ACEIP Content. Axon will
<br />also delete any derivative works which may reasonably be capable of being associated with, or could
<br />reasonably be linked directly or indirectly to, Customer.
<br />3.ACEIP Tier 2 . In addition to ACEIP Tier 1, if Customer wants to help further improve Axon’s services, Customer
<br />may choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Customer
<br />Content, in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy Preserving
<br />Technique to enable product development, improvement, and support that cannot be accomplished with
<br />1 For example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to directly
<br />identify a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any
<br />speakers, and the extracted text would be split into individual words and aggregated with other data sources (including publicly
<br />available data) to remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b) when
<br />extracting license plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters
<br />would be extracted and disassociated from each other so a complete plate could not be reconstituted, and all association to other
<br />elements of the source video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when
<br />extracting audio of potential acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that
<br />only contains the likely acoustic events would be extracted and all human utterances would be removed.
<br />Version: 22
<br />Release Date: March 2025 Page 10 of 28
<br />Attachment 3
<br />Page 394 of 674
<br />Docusign Envelope ID: B1798F31-93DB-4AB1-AC82-92BCF01B645C
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