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Service Offerings Agreement Title: Service Offerings Agreement Department: Legal Version: 1.0 Release Date: 6/9/2021 Part 1 – Axon Evidence Service Level Agreement This Service Level Agreement (SLA) identifies the Axon Evidence Service Offerings and the expected level of services between Axon 1 (Axon, us or we) and users of Service Offerings (Customer or you). Unless otherwise provided in this SLA, this SLA is subject to the terms of the purchase agreement, or other similar agreement, if any, between Axon and Customer. This SLA applies separately to each Customer using Service Offerings. By using Service Offerings, you agree that you understand this SLA and you accept and agree to be bound by the following terms and conditions. Axon reserves the right to update and change the terms of this SLA. When we post changes, we will revise the “last updated” date at the top of this page. If there are adverse material changes to this SLA, we will inform you by directly sending you a notification. We encourage you to periodically review the most current version of the Axon Cloud Services Maintenance Schedule by visiting: https://www.axon.com/products/axon- evidence/maintenance-schedule. Definitions • “Axon Cloud Services” means Axon’s web services for Axon Evidence, Axon Records, Axon Dispatch, and interactions between Evidence.com and Axon devices or Axon client software. Axon Cloud Service excludes third-party applications, hardware warranties, and my.evidence.com. • “Downtime” means periods of time, measured in minutes, in which the Service Offering is Unavailable to you. “Downtime” does not include Scheduled Downtime and does not include Unavailability of the Service Offering due to limitations described under the section Exclusions. • “Incident” means a disruption of Service Offerings during which the Customer experiences Downtime. • “Maximum Available Minutes” means the total amount of accumulated minutes during a Service Month for the Service Offering. • “Monthly Uptime Percentage” means (Maximum Available Minutes - Downtime) / Maximum Available Minutes * 100. • “Scheduled Downtime” means periods of time, measured in minutes, in which the Service Offering is unavailable to Customer, which fall within scheduled routine maintenance or planned maintenance timeframes. • “Service Month” means a calendar month at Coordinated Universal Time (UTC). 1 “Axon” refers to the Axon entity that you are in a contractual agreement with for the provision of Axon Cloud Services, including but not limited to Axon Public Safety UK Limited, Axon Public Safety Germany SE, etc. Docusign Envelope ID: 5172E467-F2D7-4419-8340-D908E46FECB3Docusign Envelope ID: B1798F31-93DB-4AB1-AC82-92BCF01B645C