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<br /> <br /> <br /> If an item is not returned within 30 days after its due date, a material replacement <br />fee will be assessed, which is the retail price of the item plus a $5 processing fee. <br />The library member’s account will be temporarily suspended. <br /> If an item is reported lost, a material replacement fee will be assessed, which is <br />the retail price of the item plus a $5 processing fee. The library member’s <br />account will be temporarily suspended. <br /> If an item is damaged, a material replacement fee will be assessed, which is the <br />retail price of the item plus a $5 processing fee. The library member’s account <br />will be temporarily suspended. <br /> If the item is returned in good condition during this period, the material <br />replacement fee and processing fee will be removed, including the temporary <br />suspension on the library member’s account. <br /> If the item is damaged, the library member can pay the material replacement and <br />processing fee, which will remove the temporary account suspension. <br /> If the item is lost, the library member can pay the material replacement and <br />processing fee, which will remove the temporary account suspension. <br />60 days after due date: <br /> If the library member does not return an item within 60 days after being assessed <br />the material replacement fee and processing fee, the library member will receive <br />a collection agency notification for the total fees owed, which is the retail cost of <br />the item including the processing fee plus a collection agency fee. <br /> The materials recovery process allows up to a total of 123 days1 to return or pay <br />for an item before the account is referred to the collection agency. <br />Purchasing a replacement item to eliminate the lost/damage cost is not accepted <br />due to edition and cataloging issues. <br />Material Replacement Refunds <br /> The replacement cost of the item is refundable, minus the processing fee, if it is <br />returned in good condition within 90 days of the paid date, with the exception of <br />LINK+ items. <br /> Refunds are issued in the form of a check payable to the library member and <br />mailed to the address on file in the library card account.. <br />Fee Waivers <br /> Fees may be waived for library members due to special circumstances, such as, <br />but not limited to: technical difficulties with the circulation system, lost items that <br />have been recovered, workflow constraints at the returns outlet, emergency <br />facility closures, and Library Commission-approved fee amnesty days. <br /> <br />1 Total days depends on type of item, whether item was on hold, and renewals. <br />Page 16 of 39