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EXHIBIT A <br />5.2. Software.SEW retains all right,title,and interest in and to the Documentation and Software,as well as any related modifications, improvements, <br />methodologies,techniques,processes,and instruction developed by SEW and used in the course of performing the Services(collectively"SEW IP"). <br />Nothing in this Agreement will be construed to grant Customer any ownership in the SEW IP. Customer recognizes that the Software and its <br />components are protected by copyright and other laws.SEW grants no,and reserves any and all,rights other than the rights expressly granted to <br />Customer under this Agreement with respect to the Software. <br />5.3. Feedback.Customer hereby grants SEW a perpetual,irrevocable,unrestricted,worldwide license to use any Feedback,without compensation or any <br />obligation to report on such use,and without any other restriction.Such rights will include,without limitation,the right to exploit Feedback in any way <br />and the right to grant sublicenses(through multiple tiers).Notwithstanding the provisions of Article 6(Confidential Information)below,Feedback will <br />not be considered Customer's Confidential Information. <br />6. CONFIDENTIAL INFORMATION. <br />6.1. Confidential Information Defined."Confidential Information"refers to the following types of material or content one party to this Agreement("Discloser') <br />discloses to the other("Recipient"):(a)any information Discloser marks or designates as"Confidential"at the time of disclosure;and(b)any other <br />nonpublic,sensitive information disclosed by Discloser including, but not limited to code,inventions,know-how,business,technical,and financial <br />information,or other information which should reasonably be known by the Recipient to be confidential at the time it is disclosed,due to the nature of <br />the information and the circumstances surrounding such disclosure. Notwithstanding the foregoing, Confidential Information does not include <br />information that:(i)is in Recipient's possession at the time of disclosure;(ii)is independently developed by Recipient without use of or referenceto <br />Confidential Information;(iii)becomes known publicly,before or after disclosure,other than as a result of Recipient's improper action or inaction;or <br />iv)is rightfully obtained by Recipient from a third party without breach of any confidentiality obligations. <br />6.2. Nondisclosure.Recipient will not use Confidential Information of the Discloser for any purpose other than to exercise its rights or perform its obligations <br />under this Agreement(the"Purpose"). Recipient: (a)will not disclose Confidential Information of the Discloser to any employee or contractor of <br />Recipient unless such person needs access in order to facilitate the Purpose and executes a written agreement with Recipient with terms no less <br />restrictive than those of this Article 6;and(b)will not disclose Confidential Information of the Discloser to any otherthird party without Discloser's prior <br />written consent.Recipient will protect Confidential Information of the Discloser with the same degree of care it uses to protect its own confidential <br />information of a similar nature,but with no less than reasonable care.Recipient will promptly notify Discloser of any misuse or misappropriation of <br />Confidential Information of the Discloser that comes to Recipient's attention. Notwithstanding the foregoing, Recipient may disclose Confidential <br />Information of the Discloser as required by applicable law or by proper legal or governmental authority.Recipient will give Discloser prompt notice of <br />any such legal or governmental demand and reasonably cooperate with Discloser in any effort to seek a protective order or otherwise to contest such <br />required disclosure,at Discloser's expense. <br />6.3. Injunction.Recipient agrees that breach of this Article 6 may cause Discloser irreparable injury,for which monetary damages may be inadequate,and <br />in addition to any other remedy,Discloser will be entitled to seek injunctive relief against such breach or threatened breach,without proving actual <br />damage. <br />6.4. Termination&Return. Upon expiration or termination of this Agreement, Recipient will return to the Discloser all copies(excepting one(1)copy <br />archived for purposes of Recipient's back-up processes)of Confidential Information of the Discloser or certify,in writing,the destruction thereof. <br />6.5. Retention of Rights.This Agreement does not transfer ownership of Confidential Information or grant a license or any other right thereto.Discloser will <br />retain all right,title,and interest in and to all of its Confidential Information. <br />7.DATA PRIVACY&SECURITY. <br />7.1. Data Security.Each party will be responsible for establishing and maintaining its own data privacy and information security policies,including physical, <br />technical,administrative,and organizational safeguards to ensure the security and confidentiality of Customer Data;protect against any anticipated <br />threats or hazards to the security of Customer Data;protect against unauthorized disclosure,access to,or use of Customer Data;ensure the proper <br />disposal of Customer Data;and ensure that all employees,agents,and subcontractors,if any,comply with the above. <br />8. REPRESENTATIONS&WARRANTIES. <br />8.1. From SEW. <br />a) Re:Function.SEW represents and warrants that,during the Term,the Software will perform materially in accordance with the Software Specifications. <br />b) Re:Intellectual Property Rights in the Software.SEW represents and warrants that it owns the Software,and has the power and authority to grant the <br />rights in this Agreement without the further consent of any third party.In the event of a breach of the warranty in this Section 8.1(b),SEW,at its own <br />expense and election,will promptly take the following actions:(i)secure for Customer the right to continue using the Software;(ii)replace or modify <br />the Software to make it non-infringing, provided such modification or replacement will not materially degrade any functionality listed in the <br />Specifications;or(iii)refund the prorated SaaS subscription fee paid for the Software for every month remaining in the Term,following the date after <br />which Customer is required to cease use of the Software. In conjunction with Customer's right to terminate for breach where applicable and the <br />provisions of Section 9.1 below(Indemnified Claims),the preceding sentence states SEWs sole obligation and liability,and Customer's sole remedy, <br />for breach of the warranty in this Section 8.1(b)and for potential or actual infringement by the Software.SEWs representations and warranties herein <br />will not apply to the extent any infringement arises out of any conditions listed in Section 9.1(a)-9.1(f)below. <br />8.2. From Both Parties.Each party represents and warrants that(a)it has the full right and authority to enter into,execute,and perform its obligations <br />under this Agreement,(b)no pending or threatened claim or litigation known to it would have a material adverse impact on its ability to perform as <br />required hereunder,(c)the execution of this Agreement and performance of its obligations thereunder do not and will not violate any other agreement <br />to which it is a party;and(c)this Agreement constitutes a legal,valid and binding obligation when signed by both Parties. <br />8.3. Warranty Disdaimers.Except for the express warranties in Sections 8.1 and 8.2 above,SEW MAKES NO WARRANTIES,EITHER EXPRESS OR <br />IMPLIED,INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY,NONINFRINGEMENT,TITLE OR FITNESS <br />FOR A PARTICULAR PURPOSE. SEW does not warrant that the Software will perform without error or that it will run without immaterial <br />interruption.SEW provides no warranty regarding,and will have no responsibility for,any claim arising out of:(a)a modification of the Software <br />made by anyone other than SEW,unless SEW approves such modification in writing;or(b)use of the Software in combination with any operating <br />system,hardware,software or other third-party materials not authorized or specifically forbidden in the Specifications or Documentation. <br />9. INDEMNIFICATION. <br />9.1. Indemnification by SEW.SEW will defend and indemnify Customer and its officers,directors,shareholders,parents,subsidiaries,agents,successors, <br />and assigns against any settlement amounts,damages,liabilities,costs and expenses(including reasonable attorneys'fees)(collectively,"Liabilities") <br />that are payable to any third party or incurred by Customer arising from any third-party claim,suit,or proceeding arising out of an allegation that <br />Customer's authorized use of the Software infringes or misappropriates a third party's intellectual property rights. SEWs obligations set forth in this <br />Section 9.1 do not apply to the extent that any claim arises out of:(a)Customers breach of this Agreement;(b)revisions to the Software made without <br />SEWs written consent;(c)Customer's failure to incorporate Upgrades that would have avoided the alleged infringement,provided SEW offered such <br />Upgrades without charges not otherwise required pursuant to this Agreement;(d)SEWs modification of Software in compliance with Customer's <br />specifications;(e)unauthorized use of the software by third parties;or(f)use of the Software with hardware or software not provided by or approved <br />of by SEW. <br />9.2. Indemnification by Customer. Customer will indemnify,defend and hold SEW and its officers,directors,shareholders,parents,subsidiaries,agents, <br />5 <br />Docusign Envelope ID: 8554268A-3B16-47CD-A583-5329ACD47579