Laserfiche WebLink
EXHIBIT A <br />Contents <br />1. Standard Production Support Plan........................................ <br />3 <br />2. Support Plan Overview............................................................................................................................................................. <br />3 <br />3. Incident and Problem Management,and Service Levels...........................................................................................................3 <br />4. Incident Prioritization and Response SLAs............................................................................................................................... <br />4 <br />5. Incident Reporting................................................................................................................................................................. <br />4 <br />6. SEW System Maintenance....................................................................................................................................................... <br />4 <br />7. SEW Device and OS Support................................................................................................................................................... <br />5 <br />8. Third Party Vendor Support and Troubleshooting Services.......................................................................................................5 <br />9. SEW Support Contact Information............................................................................................................................................ <br />5 <br />10. SEW Support Hours of Operation............................................................................................................................................. <br />5 <br />Version 2.3 January 2021 <br />Smart Energy Water Standard Software as a Service Subscription Terms&Conditions Copyright <br />2021 Smart Energy Systems. All rights reserved. <br />No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,for any purpose, <br />without the express written approval of Smart Energy Systems. <br />All other company or product names are mentioned for identification purposes only and may be trademarks of their respective owners. <br />12 <br />Docusign Envelope ID: 8554268A-3B16-47CD-A583-5329ACD47579