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City of Pleasanton <br />Emergency Operations Plan <br /> 28 June 2025 <br />10.0. G LOSSARY AND A BBREVIATIONS <br />Activate: At a minimum, a designated official of <br />the emergency response agency that <br />implements SEMS as appropriate to the scope <br />of the emergency and the agency’s role in <br />response to the emergency. <br />ADA: Americans with Disabilities Act <br />After-Action Report (AAR): A report covering <br />response actions, application of SEMS, <br />modifications to plans and procedures, training <br />need, and recovery activities. After-action <br />reports are required under SEMS after any <br />emergency that requires a declaration of an <br />emergency. Reports are required within 90 <br />days. <br />Agency: An agency is a division of government <br />with a specific function, or a nongovernmental <br />organization (e.g., private contractor, business, <br />etc.) which offers a particular kind of assistance. <br />In ICS, agencies are defined as jurisdictional <br />(having statutory responsibility of incident <br />mitigation); or assisting by providing resources. <br />Agency Representative: An individual assigned <br />to an incident or to an EOC from an assisting or <br />cooperating agency who has delegated <br />authority to make decisions on matters <br />affecting that agency’s participation at the <br />incident or at the EOC. <br />American Red Cross: A nationwide volunteer <br />agency that provides disaster relief to <br />individuals and families. <br />Available Resources: Incident-based resources <br />that are available for immediate assignment. <br />Cal OES: The California Governor’s Office of <br />Emergency Services <br />Care and Shelter: A phase of operations that <br />meets the food, clothing, and shelter needs of <br />people on a mass care basis. <br />CBO: Community-Based Organization <br />CDAA: California Disaster Assistance Act <br />CERT: Community Emergency Response Team – <br />a volunteer group organized by a local <br />government to assist during an emergency <br />and/or disaster. <br />Chain of Command: A series of management <br />positions in order of authority. <br />Continuity of Government (COG): All measures <br />that may be taken to ensure the continuity of <br />essential functions of governments in the event <br />of emergency conditions, including line of <br />succession for key decision makers. <br />COOP: Continuity of Operations Plan <br />Coordination: The process of systematically <br />analyzing a situation, developing relevant <br />information and informing appropriate <br />command authority of viable alternatives for <br />selection of the most effective combination of <br />available resources to meet specific objectives. <br />Cultural Competence: The ability to <br />understand, value, communicate with, and <br />effectively interact with people across cultures <br />in order to ensure that the needs of all <br />community members are addressed, with <br />priority given to “culturally diverse <br />communities.” “Cultural competence” includes, <br />but is not limited to, being respectful and <br />responsive to the cultural and linguistic needs <br />of diverse population groups. <br />Culturally Diverse Communities: Includes, but <br />is not limited to, race and ethnicity, including <br />Indigenous peoples, communities of color, and <br />immigrant and refugee communities; gender, <br />including women; age, including the elderly and <br />youth; sexual and gender minorities; people <br />with disabilities; occupation and income level <br />including low-income individuals and the <br />unhoused; education level; people with no or <br />Page 232 of 264