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City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 2 <br />adjust services and operations to ensure long-term fiscal sustainability and maintain the high quality <br />of life in your community. <br />Included in this objective is an emphasis on identifying opportunities for cross-functional <br />collaboration and more efficient sharing of resources among City departments; and developing <br />service delivery performance measures and benchmarks to measure progress. <br />Please note that this scope of services has been modified slightly from the scope originally defined <br />in the City’s Request for Qualifications to reflect our understanding of how best to address the <br />City’s priorities cost-effectively at a higher level, with sensitivity to the impact on City staff of <br />simultaneously reviewing each department. <br />For each department, Citygate will perform the following. <br />¨ Perform high-level assessment of departmental structure: <br />Ø Evaluate core departmental functions and processes for alignment with City <br />Council goals and City priorities. <br />Ø Review reporting structures, roles, and responsibilities to identify <br />redundancies, gaps, or inefficiencies. <br />Ø Analyze staffing levels, vacancies, and workload distribution to assess <br />resource allocation and balance. <br />¨ Perform high-level assessment of process and efficiency: <br />Ø Assess the effectiveness of current human, financial, and technological <br />resources in meeting departmental objectives. <br />Ø Identify inefficiencies or bottlenecks in key processes and recommend <br />opportunities for improvement or cost savings. <br />¨ Perform high-level assessment of reporting and accountability: <br />Ø Recommend systems and tools to enhance accountability and maintain <br />service quality across departments. <br />¨ Engage with internal stakeholders including staff in all departments and elected <br />officials, to gather feedback regarding potential opportunities for improvements to <br />efficiency, customer service, and organizational culture. <br />¨ Frame recommendations that present the most cost-effective and strategic way to <br />meet current and future needs, while promoting a culture of high performance, <br />accountability, transparency, and community engagement, and ensuring <br />consistency in the application of laws, codes, and other regulations. <br />Page 181 of 323