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Page 8 of 14 <br />• Residential Customers: The City hosted one in-person and two virtual community <br />meetings to gather input. Recognizing that attendance at such meetings can be limited <br />and subject to selection bias, the City also contracted for a statistically valid survey of <br />400 residents to capture broad community perspectives. <br />• Commercial Customers: Outreach was conducted by attending regularly scheduled <br />business meetings and conducting drop-ins with neighboring businesses located near <br />the PGS transfer station. <br />• Multi-Family Property Managers: Staff engaged property managers directly through <br />targeted phone calls. <br />• Industry Stakeholders: Representatives from the solid waste and recycling industry <br />were invited to present directly to the Subcommittee and share their perspectives and <br />interest in providing services to the City. <br /> <br />Key Themes Identified <br />Through this outreach, several key themes and points of input emerged. These points are <br />outlined below by sector. <br /> <br />Residential Customers: <br />• Residents have overall satisfaction with current solid waste and recycling services <br />provided by PGS. <br /> <br /> <br /> <br /> <br /> <br />• Many residents have not used the PGS transfer station in the past year, yet strong <br />support remains for maintaining a local drop-off facility. <br /> <br />Page 80 of 399