CITY COUNCIL MEETING AGENDA PACKET

10 | P a g e The CITY intends to work with the CONTRACTOR to plan and modify the service with resident and program participant input. Ideas and suggestions from the CONTRACTOR about system planning are encouraged. The CITY’s Paratransit Program Manager and the CONTRACTOR's Project Manager, or designated members of their staffs, will meet on a periodic basis to discuss performance of the system and any needed changes to program operations. B. Eligibility Certification Prior to the first day of service the CITY will provide a list of current eligible riders to the CONTRACTOR. Once CONTRACTOR service starts CONTRACTOR will be responsible for maintaining the eligibility list and offering Pleasanton residents eligibility into the program. C. Fare Collection, Distribution, and Reporting fare for a one-way ride One-way rides will be sold, and fares will be received by CONTRACTOR. Purchase of one-way rides may be made in person at CONTRACTOR’S Pleasanton office location (7080 Commerce Drive) or through other means deemed appropriate by CONTRACTOR, such as vouchers, via phone, or electronically by a secure means. Fare collection will be reported by CONTRACTOR to the CITY by the 10th of each month. D. Advertising and Promotion The CITY will be responsible for program development and service promotion. Periodically, newsletters and other marketing materials may be prepared. It is expected that the CONTRACTOR will cooperate with marketing efforts by assisting with the distribution and collection of survey forms and other associated materials. The CONTRACTOR will be required to display signage on all vehicles used to provide service under this contract as specified by the CITY. E. Adjustments to Service The CITY may make adjustments to the service offered during the term of the AGREEMENT. The CITY expects to work closely with the CONTRACTOR on such modifications in order to provide efficient and responsive service. No operational changes that affect trip-scheduling, hours of operation, response time or any other characteristic of the Pleasanton Rides can be made by the CONTRACTOR without the prior written approval of the CITY. F. Reporting and Invoicing Requirements The CONTRACTOR must maintain a computerized reservation program to track trips and related operating statistics. The CITY receives funds from the Alameda County Transportation Commission (ALAMEDA CTC) and is subject to detailed reporting requirements. ALAMEDA CTC’s reporting requirements may periodically change; the CITY will inform the CONTRACTOR of any changes ALAMEDA CTC makes to the reporting requirements and subsequent data that would be needed from the CONTRACTOR. Page 318 of 373