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16 | P a g e <br /> <br /> <br />Exhibit B <br /> <br />PLEASANTON RIDES SERVICES DEFINITIONS OF OPERATING TERMS <br /> <br />Trips A trip is a boarding on a vehicle by a passenger <br />regardless of whether a fare is paid, including boardings <br />by attendants and companions who are not eligible for the <br />program on their own. A round trip is to be reported as <br />two trips. <br />Individual trips Trips by individuals not traveling as part of an <br />organized group. <br />Ambulatory trips Trips by individuals who do not use a lift or ramp to <br />enter or exit the vehicle. <br />Same-day trips Trips requested and provided on the same day. <br />Subscription trips / Standing Order <br />trips <br />Trips are provided on a continuing basis, usually every <br />week, without needing to be reserved each time a trip <br />is taken. <br />Group trips Trips made as part of an organized group. The time <br />and destination of a group trip are established by the <br />City of Pleasanton. Trips are counted as one-way trips <br />made by each participant on the outing. This trip <br />category will not be part of the current contract. <br />Example: A Group of 10 participants and one attendant <br />travels to and from the shopping mall. Total of 22 one- <br />way trips completed (20 participant one-way trips and <br />two attendant one-way trips). <br />Companion trips Boardings by an individual who travels along with an <br />eligible rider to provide companionship <br />Vehicle hours of service Total time that vehicles are available for carrying <br />passengers, excluding travel time from an operating <br />terminal to the first pick up, travel time from the last <br />drop off to an operating terminal, and driver breaks. <br /> <br /> <br />Page 324 of 373