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<br />5 | P a g e <br /> <br /> <br /> hold times beyond the standard is <br />identified. <br /> <br />B. Complaint Documentation - <br />All complaints documented in <br />writing. Outcome of complaint <br />investigation and remedial actions <br />taken must be reported to CITY in <br />writing within five days of initial <br />complaint. <br /> <br />6. Monthly <br />performance <br />reports and invoice <br />submittals <br />Reports and invoices will be <br />submitted to the CITY by the 10th <br />of each month, for services <br />provided in the month prior. <br />Liquidated Damage 6 <br />- $25 per day for each <br />incomplete or late invoice and/or <br />report. <br />7. Safety Training CONTRACTOR’s vehicle <br />Operators must complete the <br />required CONTRACTOR driver <br />training and attend the monthly <br />safety meeting. <br />None. <br />8. Vehicle Inspections <br />and Routine <br />Maintenance/ <br />Preventive <br />Maintenance <br />Vehicle inspections and routine <br />maintenance/preventive <br />maintenance on all vehicles in <br />provision of paratransit service <br />must be completed as identified in <br />Exhibit D. <br />None. <br />9. Vehicle Appearance All vehicles used for Pleasanton <br />Rides must not begin service without <br />being cleaned to the standards <br />outlined in the scope of work, <br />Section XIII. <br />None <br />10. Uniform <br />Requirements All drivers must be in uniform and <br />wear visible identification badges <br />while on duty. Unform must show <br />Operator’s symbol/logo along with <br />City symbol/logo. <br />None <br /> <br />III. PERFORMANCE REVIEW <br />The CITY shall have the right to conduct two (2) reviews of CONTRACTOR’S performance <br />during the Term of this AGREEMENT to verify that CONTRACTOR has fulfilled its <br />Docusign Envelope ID: 2C9A65BB-21B7-4E3B-A5B5-F713B3B31D24