BLACK TIE TRANSPORTATION (#2026359)

7 | P a g e Manager will have overall responsibility for the services delivered under the AGREEMENT. The Project Manager may designate an Operations Manager to oversee the day-to-day service delivery functions. The Project Manager, or a backup staff person with the authority to make decisions, must be available in person or by telephone to make decisions at any time during operational hours. The CONTRACTOR must notify the CITY immediately if the Project Manager is replaced. Should a replacement be necessary, the CONTRACTOR must identify a qualified interim Project Manager who will serve until such time that the Project Manager is permanently replaced. Reservation Agents and Dispatchers The CONTRACTOR must provide sufficient reservation agents and dispatchers to book trip reservation requests, and to schedule and dispatch service vehicles. Project staff must be adequately trained for their tasks; must be sensitive to the special needs of older adults; and must exhibit professionalism, patience and compassion when working with program participants. Training Manager The CONTRACTOR must designate and provide the services of a Training Manager who will oversee the Road Supervisors and be responsible for the training of vehicle operators Vehicle Operators The CONTRACTOR must obtain and review the driving record of all vehicle operators prior to their providing service under the AGREEMENT and take steps to assure that said persons do not pose a threat to those served under the AGREEMENT or to public safety in general. Vehicle operators must have a valid California driver's license of the appropriate classification for the vehicle type to be driven, as well as any other licenses or certifications required by applicable federal, state or local regulations. The CONTRACTOR must also comply with the requirements of the Drug Free Work Place Act of 1988 and U.S. Department of Transportation drug testing regulations to the extent that they are legally enforceable. CONTRACTOR’s vehicle operators must provide assistance to passengers when necessary to help them safely get from their doorway, into and out of the vehicle, and to negotiate stairs, ramps, inclines, doors and other obstacles that may be in their way as they approach the doorway of their destination. To ensure rider safety, CONTRACTOR’s drivers are required to get out of their vehicles and offer assistance to all passengers boarding and disembarking from the vehicle. In the event that the passenger does not require assistance, the driver will still be required to stand at the base of the vehicle steps while the passenger boards and disembarks the vehicle. Drivers will provide assistance to passengers who need help securing their seat belt and will ensure that wheelchairs and other mobility devices are properly secured on the vehicle. When securing a wheelchair passenger, a four-point securement is mandated. Driver must operate the vehicle lift for wheelchair riders and ambulatory riders that request the lift to board and disembark. All passengers are mandated to wear a seatbelt while vehicle is in motion. When needed, drivers will carry up to three bags of groceries or similarly sized packages to or from the vehicle. Docusign Envelope ID: 2C9A65BB-21B7-4E3B-A5B5-F713B3B31D24