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<br />1 | P a g e <br /> <br /> <br />Exhibit A <br />SCOPE OF SERVICES <br />I. SERVICE OVERVIEW <br />The mission of the City of Pleasanton’s paratransit program – Pleasanton Rides is to provide safe <br />and reliable transportation for seniors to improve their access to community services and <br />activities, to decrease their experience of social isolation, and to enhance their abilities to remain <br />living independently in their chosen communities. <br /> <br />A. Door-to-Door Transportation <br /> <br />Pleasanton Rides provides door-to-door transportation to and from destinations within the City <br />of Pleasanton, and to limited locations in the adjoining area, such as specific medical facilities <br />in Dublin, Livermore and San Ramon for city residents who are 70 years old and older. <br />Riders can purchase one-way rides via vouchers (punch cards) through the CONTRACTOR or <br />by any other means deemed suitable by the CONTRACTOR. The CONTRACTOR will manage the <br />purchase of one-way rides, and all rider payment options will go through the CONTRACTOR. <br /> <br />Riders can schedule trips from one to three days in advance. Rides are reserved on a first-come, <br />first-served basis; trip requests are accommodated based on vehicle availability. Rider requests <br />for standing orders must be directed to the CONTRACTOR for approval and scheduling. The <br />CITY may instruct the CONTRACTOR to prioritize reservations at any point it deems <br />necessary. For example, the CITY may allow medical trips to be prioritized over non-medical <br />trips. <br /> <br />One personal care attendant, who provides needed assistance to paratransit riders, may travel <br />with program participants at no additional charge. Additional passengers (companions) are <br />required to pay the fare but are not required to have a voucher of their own. <br /> <br />Individual ride services are in operation five days per week, Monday through Friday, 8 AM to <br />5 PM, excluding the following holidays: New Year’s Day, Martin Luther King Day, Presidents’ <br />Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day <br />following Thanksgiving, Christmas Eve, Christmas Day. <br /> <br />B. Other Service Components <br /> <br />The city and the contractor may develop other service components as new service needs are <br />identified and as resources allow. If new services are deemed beneficial at that time, both parties <br />will meet and confer. New services may not be implemented until there is a mutual written <br />agreement between both parties regarding the methods of service delivery and service costs. <br /> <br />Docusign Envelope ID: 2C9A65BB-21B7-4E3B-A5B5-F713B3B31D24