Laserfiche WebLink
In case of conflicts between documents, the order of precedence is: <br />1. Security Addendum (security matters only) <br />2. EEA SCCs / UK Addendum (data protection matters only) <br />3. Data Processing Agreement (data protection matters) <br />4. Statement of Work (implementation specifics) <br />5. Soύware License Agreement (general commercial terms) <br /> <br />CRITICAL DEADLINES & RESPONSIBILITIES <br />Before Implementation Begins: <br />● Customer: Complete Pre-Installation Checklist (SOW Appendix B) <br />● Customer: Provide rack space, power, network connectivity <br />● Customer: Provide camera inventory with credentials <br />● Customer: Provide Active Directory/LDAP documentation <br />● Customer: Designate project team and contacts (SOW Section 10.2) <br />During Implementation (Week 1-4): <br />● EdgeTrace: Hardware delivery and installation <br />● EdgeTrace: Soύware configuration and camera integration <br />● Customer: Participate in testing and validation <br />● EdgeTrace: Administrator training (8 hours) <br />● EdgeTrace: End-user training (4 hours) <br />At Go-Live: <br />● Customer: Complete acceptance testing (10 business days) <br />● Customer: Sign Acceptance Certificate (SOW Appendix A) <br />● Both: Agree on go-live date <br />Ongoing: <br />● Customer: Install soύware updates within 30 days <br />● Customer: Maintain facility requirements <br />● EdgeTrace: 24/7 technical support <br />● EdgeTrace: Monthly SLA reporting <br />Before Contract Renewal: <br />● Either Party: Provide 30-day non-renewal notice (if not renewing) <br />At Contract Termination: <br />● Customer: Export/backup all required data (T-30 days) <br />● Customer: Sanitize hardware per NIST 800-88 (optional) <br />● EdgeTrace: Schedule hardware pickup or provide return shipping <br />● EdgeTrace: Provide data destruction certification (within 30 days) <br /> <br />Docusign Envelope ID: 7C14E910-C8FB-4538-B7C4-4EC888D7DD0A