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<br /> <br />EXHIBIT A <br />SCOPE OF WORK <br /> <br /> <br />ACCOUNT MANAGER/SUPPORT STAFF <br />Contractor shall provide a dedicated and competent account manager who shall be responsible for the <br />City account/contract. The account manager shall receive all orders from the City and shall be the <br />primary contact for all issues regarding Bidder’s response to this RFB and any contract which may arise <br />pursuant to this RFB. <br /> <br />The Contractor shall also provide adequate, competent support staff that shall be able to service the City <br />during normal working hours, Monday through Friday. Such representative(s) shall be knowledgeable <br />about the contract, services/products offered and able to identify and resolve quickly any issues <br />including but not limited to order and invoicing problems. <br /> <br />All work to be performed shall be in accordance with the City of Pleasanton Standard Specifications and <br />Details* dated July 2024, and shall be overseen by the Streets Division Supervisor or his designee (all <br />references hereafter to the Streets & Traffic Safety Division Supervisor shall include his designee). <br /> <br /> <br />MISCELLANEOUS PROVISIONS <br />Contractor shall review traffic control restrictions that may impact the allowable working hours in a <br />given area. <br /> <br />Contractor shall be allowed to use the City’s Operations Service Center at 3333 Busch Road, <br />Pleasanton, for material storage. Prior to use, approval must be granted by the Operations and <br />Maintenance Manager. <br /> <br /> <br />DISPOSAL & HAULING OF UNWANTED MATERIALS <br />The contractor will be responsible for the disposal and hauling away any poles that have been designated <br />for replacement, including traffic accident knock downs, request for replacement, routine replacement, <br />or project-based pole replacements at no additional cost to the city. <br /> <br /> <br />WARRANTY SERVICE <br />During the period of warranty, contractor is expected to make all communications between <br />manufacturer, installing contractor and the City’s Staff regarding any warranty service. Contractor shall <br />notify the City Staff of any undue delays in response by the manufacturer or installation contractor and <br />details of each incident. <br /> <br /> <br />TRAFFIC CONTROL <br />When working in street locations and transporting equipment on public streets, the Contractor shall <br />comply with the California State Vehicle Code. Contractors are required to provide all safety cones, sign <br />boards, arrow boards, and other appropriate measures and equipment as prescribed by the California <br />Page 271 of 846