2025 Urban Water Management Plan

Section 9 2025 Urban Water Management Plan Demand Management Measures City of Pleasanton Public Draft | May 2026 9-5 EKI Environment & Water, Inc. questions on water efficiency. Brochures, handouts, model displays, and general discussion are offered to the public during local events. The City is part of the Tri-Valley Water Partners, which is a collaboration between Zone 7, the regional wholesaler, and local water retailers including Pleasanton, Cal Water, Livermore, and DSRSD. The partnership promotes multiple outreach programs including education about outdoor conversation and the WaterSense program's "Fix a Leak Week" campaign. During Fix a Leak Week, Zone 7 and the local water retailers provide education around identifying and finding leaks, encourage customers to fix common leaks (faucets, toilets and showerheads) and educate the public on the value of water efficiency and the meaning of the WaterSense label. The City’s Water Conservation Program provides guidance to internal staff to ensure effective communication with the public on matters of water conservation and programs that are available to the public to increase water efficiency. Water conservation programs include high-efficiency washer rebates, water efficient landscape rebates, weather-based irrigation controller rebates, water-efficient irrigation rebates for irrigation customers, and controller assistance program service visits. These programs are discussed in more detail in Section 9.1.7. As detailed in Section 9.1.2, between 2016 and 2017 the City prioritized the implementation of AMI with interconnection to a customer water portal. Since these systems were implemented, an important part of the City’s Water Conservation outreach efforts has included educating customers on how to use the customer water portal to monitor their water use and sign up for automatic leak notifications. This allows customers to quickly investigate potential leaks and make repairs as needed to reduce water use. In addition, Water Conservation staff works with the City’s Communications Manager to post seasonal water efficiency messaging on social media platforms and the City’s website. The City’s main water conservation website (https://www.cityofpleasantonca.gov/our-government/pleasanton-water/water- conservation-programs/ shortcut: www.PleasantonWaterConservation.com) provides water customers with water efficiency information and upcoming events and learning opportunities on water efficiency. Implementation of this DMM is ongoing and expected to help the City achieve its water use targets by educating water users about the importance of improving water use efficiency and avoiding water waste. 9.1.5 DMM 5 – Programs to Assess and Manage Distribution System Real Loss The City measures water pressure at entry points (i.e., turnouts and groundwater wells) and booster stations within its distribution system. Tank levels are also measured within the distribution system. All measurements are continuously monitored by the City’s Supervisory Control and Data Acquisition (SCADA) system to indicate any unusual activity or trends that could indicate water loss. Identified distribution system leaks are repaired by trained staff who are available 24 hours a day. As described in Section 9.1.4, Pleasanton also partners with other water suppliers in the Tri-Valley to increase awareness and provide information to their customers about how to identify common leaks, and to encourage the customers to fix the leaks. As described in Section 4 of this plan, the City conducts an annual audit of production versus consumption to determine water losses. The water loss audit reports are available through DWR’s Water Use Efficiency Data Portal.17 The City’s calendar year 2025 audit is in progress, but water loss estimated from production and billing data was approximately 10.1%. The City will continue to perform water system audits, the accounting of water losses vs. system input, and leak detection programs. Water system audits and leak detection activities are performed on an 17 DWR’s Water Use Efficiency Data Portal: https://wuedata.water.ca.gov/awwa_plans