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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 23 <br /> <br />2.4.1.6 Support Term <br />The Contractor shall support the software solution(s) for a minimum of twenty (20) years. Where new software <br />application(s) are introduced that would render obsolete one of the applications proposed in the Contractor <br />solution, the new software shall have the same or improved functionality for the same or lower cost. The <br />Contractor shall provide a minimum of twelve (12) months’ notice to move to a new software application. <br />2.4.1.7 Right to Terminate Software Agreement <br />The City shall have the right to terminate the software agreement with 90 days’ written notice. <br />2.4.1.8 Data Ownership <br />The City retains ownership of all data that is provided to the software or Contractor through manual or interface <br />exchange of data or is generated by the AMI System. The Contractor is not allowed to use the City’s data <br />without de-identifying it and aggregating it as appropriate. <br />2.4.1.9 Backup <br />The Contractor shall ensure all Software as a Service or hosted system environments meet the following <br />requirements: <br />A. Backups are dedicated instances and are not accessible by other clients; <br />B. Databases are backed up every 4 hours to off-site locations geographically separated within the United <br />States. Additionally, databases are to be backed up to a secondary database server in near real-time <br />providing a warm-backup system in the event the primary database fails; <br />C. Backups of runtime files are taken with each update; <br />D. All stored documents are backed up offsite weekly or more often if required; <br />E. Data is shipped offsite over secure FTP; <br />F. Recovery from a backup of basic system functionality is achieved within 90 minutes with a full recovery <br />point objective within 24-48; <br />G. The Contractor will notify the City of any changes to providers or storage locations and associated <br />potential operational impacts within ten (10) Business Days: and <br />H. All data containing Personal Information is encrypted in transit and at rest. <br />I. The Contractor shall provide documentation and participate in City’s AWIA Risk & Resilience Assessment <br />updates post-implementation. <br />J. Contractor shall notify City IT of any confirmed cybersecurity breach or incident within 24 hours and <br />shall cooperate in incident response with continuous updates until containment. <br />2.4.1.10 Existing IT Standards <br />The Contractor should conform to the IT standards described below. The Contractor shall remain current within <br />the existing operating system environment to within two (2) years. <br />Category Description <br />Server operating system Windows Server 2019/2022 <br />Virtual infrastructure VMware vSphere 8 (current GA: 8.0 Update 3) <br />Databases supported Microsoft SQL Server 2019/2022 <br />Desktop operating system Windows 11 and macOS 26.1 (“Tahoe”) <br />Page 231 of 443