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Section 9 2025 Urban Water Management Plan Demand Management Measures City of Pleasanton Public Draft | May 2026 9-6 EKI Environment & Water, Inc. ongoing, year-round basis. Implementation of this DMM is expected to help the City achieve its water use targets and comply with future water loss standards by quickly identifying sources of water loss so repairs can be made and losses minimized. 9.1.6 DMM 6 – Water Conservation Program Coordination and Staffing Support Since the 1990s, the City has staffed one to two temporary, 1,000-hour and/or 1,500-hour water conservation interns or assistants. This position devotes 100% of their time to water conservation. In 2011, the City hired a half time Water Conservation Manager. Duties performed by the Water Conservation Manager include: • Coordination and oversight of conservation programs • Coordination of joint programs with Zone 7, the retailers, and outside agencies • Communication of water conservation issues to management • Preparation and submittal of reports to various parties • Preparation and updates of water conservation plan In 2015, a full time Water Conservation Technician was also added to assist with the above activities, as well as provide irrigation surveys to customers. The Water Conservation Technician was also a certified cross connection specialist and also conducted coverage testing and cross connection testing assistance to irrigation customers converting to recycled water. In recent years, to reflect the incorporation of the water conservation and recycled water programs under the Environmental Services Division, a new position classification was developed and approved for Environmental Services Specialist, which assumes the same responsibilities as the Water Conservation Technician classification, as well as additional environmental compliance functions. Two Environmental Services Specialist positions now provide support to the City’s water conservation and recycled water programs to address the transition of the Water Conservation Manager to the Environmental Services Manager, following the recent Environmental Services Division reorganization, and expanding regulatory obligations. Additional City staff are also responsible for DMM program implementation. Customer Service Center staff provide general water conservation program information to customers and refer customers to Water Conservation Program staff for further assistance with water rebates and other water conservation programs. The Managing Director of Utilities and Environmental Services is responsible for overseeing the following: system water audits, leak detection, and repair; metering with commodity rates for all new connections and retrofit of existing connections; and participates in conservation pricing. Following departmental strategic planning, in 2018 the Environmental Services Division was formed within the City’s Operations Services Department. Staff supporting Water Conservation, Recycled Water regulations, and Environmental Compliance all fall under the Environmental Services Division. The Environmental Services Manager directly oversees each of these areas. The integration between these programmatic areas helps to ensure recycled water inclusion into the City’s overall water conservation strategy, as well as the integration of public outreach education interconnection between the conservation of water and clean water program (water way pollution prevention). Implementation of this DMM is ongoing and is expected to help the City achieve its water use targets by making water conservation and implementation of the City’s water conservation program a priority among City employees. 9.1.7 DMM 7 – Other Demand Management Measures In addition to the six DMMs described above, the City also implements various free distribution and rebate programs, which are summarized in Table 9-1. These programs have all been active within the last five