RES 2026043 - Laserfiche WebLink

City of Pleasanton I Water Shortage Contingency Plan .A\TO\ 5.2 Communication for Unforeseeable Events For unforeseeable events such as infrastructure failure or wildfire impacts, communications will follow the Water ERP chain of command and provide frequent updates on service conditions, safety advisories, and stage-based demand reduction requirements. In general,communications and notifications proceed along the chain of command at the direction of the Director of Emergency Services, with external communications managed by the PIO. The Water ERP provides a list of relevant contacts for notification at local, regional, and state levels. The PIO is the official spokesperson for the City and is responsible for establishing an information center and providing information for news media. In addition,the PIO maintains a list of contacts to disseminate information to the public,typically via electronic media, radio,television,or newspapers. 6 COMPLIANCE AND ENFORCEMENT After City Council adopts a shortage stage, the City enforces applicable demand reduction actions and PMC restrictions through progressive compliance measures. Compliance expectations are communicated with the stage declaration and reinforced through billing notices, outreach, and targeted follow-up for high-use accounts. When the City enacts mandatory reductions, customers are required to reduce water demands based on past use for the same billing period from the previous one to four years,as data is available. If insufficient historic usage information is available, then the City may base reductions on a combination of available data, per-capita water use targets, water usage from similar customer types, and other activity-specific water usage data. Customers can request adjustments to water use reductions by submitting a written request with supporting documentation within 30 days of receipt of the bill that is the subject of the adjustment request. Customers exceeding required reductions are subject to excess use penalties and other enforcement actions authorized by City code and adopted schedules, as described in Table 6. ' environment Public Draft I May 2026 &water 15 EKI Environment&Water, Inc.