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5. PROCEDURES IN THE EVENT OF A SERVICE DISRUPTION <br /> 5.1.Response to Service Disruption <br /> If the Presiding Officer or Clerk becomes aware of a disruption to the agency's remote <br /> access services that prevents members of the public from attending or observing the <br /> meeting remotely: <br /> 1. The Presiding Officer may call for a recess of the open session or convene the <br /> legislative body in closed session, consistent with the Brown Act. <br /> 2. Staff shall begin efforts to diagnose and restore the disrupted service. <br /> 3. The meeting shall remain in recess for at least one hour or until service is <br /> restored, whichever is sooner. The recess period may be extended if <br /> restoration efforts are ongoing. <br /> 5.2.Efforts to Restore Service <br /> The agency shall make good faith efforts to restore remote access services. <br /> Depending on the nature of the disruption, efforts may include one or more of the <br /> following: <br /> • Troubleshooting platform or teleconferencing software <br /> • Resetting or replacing audiovisual equipment <br /> • Attempting alternative connection methods <br /> • Contacting necessary support staff or service providers <br /> • Switching to back-up equipment or platforms, if available <br /> The Information Technology department shall document the restoration efforts <br /> undertaken. <br /> 6. RECONVENING THE OPEN SESSION <br /> 6.1.Tim ing <br /> The open session may be reconvened after at least one hour has elapsed from the <br /> time of disruption or as soon as service is restored, whichever occurs earlier. <br /> 6.2 If Service Is Restored <br /> If the remote access service is restored before or at the time the meeting reconvenes, <br /> the meeting shall continue as normal. <br /> 6.3 If Service Is Not Restored <br /> If service has not been restored after one hour, the City Council may reconvene and: <br /> 1. Adjourn the meeting; or <br /> 2. Continue the meeting in open session by adopting, by roll call vote, the <br /> following, or a substantially similar, finding: <br /> "The City of Pleasanton has made good faith efforts to restore telephonic or <br /> internet service in accordance with its adopted policy, and the public interest in <br /> continuing the meeting outweighs the public interest in remote public access." <br /> Page 2 of 3 <br />