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<br />EXHIBIT A <br />Scope of Work <br />City of Pleasanton, CA <br /> <br />Relay IVR & Relay Outbound: 5-Year Renewal <br /> <br /> <br /> <br />GSA Total <br />Non-GSA Total <br />TOTAL <br /> <br />Includes: <br />• Inbound Calls Included for Features Purchased <br />• Annual Outbound Message Bundle: 20,000 <br />• Spanish Language <br />• Existing Payment Functionality <br />• Existing Notifications <br /> <br /> <br />Relay IVR & Relay Outbound Add-On: Mandarin Language <br /> <br /> <br /> <br />Relay IVR: eCheck - Elavon Integration <br /> <br /> <br /> <br />Non-GSA Total <br />5-Year Renewal Discount* <br />TOTAL <br /> <br /> <br />*Requires five-year renewal of Relay IVR & Relay Outbound <br /> <br /> <br /> <br />2/1/2027 2/1/2028 2/1/2029 2/1/2030 2/1/2031 <br />1/31/2028 1/31/2029 1/31/2030 1/31/2031 1/31/2032 <br />$29,314.25 $29,314.25 $29,314.25 $29,314.25 $29,314.25 <br />$4,581.00 $4,581.00 $4,581.00 $4,581.00 $4,581.00 <br />$33,895.25 $33,895.25 $33,895.25 $33,895.25 $33,895.25 <br /> <br />5-Year Total <br />$146,571.25 <br />$22,905.00 <br />$169,476.25 <br /> <br />2/1/2027 <br />1/31/2028 <br />$5,000.00 <br />-$5,000.00 <br />$0.00 <br /> <br />Non-GSA Total <br />5-Year Renewal Discount* <br />TOTAL <br /> <br />2/1/2027 2/1/2028 2/1/2029 2/1/2030 2/1/2031 <br />1/31/2028 1/31/2029 1/31/2030 1/31/2031 1/31/2032 <br />$21,400.00 $6,000.00 $6,000.00 $6,000.00 $6,000.00 <br />-$21,400.00 -$6,000.00 -$6,000.00 -$6,000.00 -$6,000.00 <br />$0.00 $0.00 $0.00 $0.00 $0.00 <br /> <br />5-Year Total <br />$45,400.00 <br />-$45,400.00 <br />$0.00 <br /> <br />Docusign Envelope ID: 387D777D-8080-8C8A-81D9-2D8903B7172D