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Alameda CTC Agreement No. A26-0097 <br /> <br />Exhibit A – Page 3 2026 MPFA <br />EXHIBIT A (cont.) <br /> <br />MASS TRANSIT PROGRAM <br />PERFORMANCE MEASURES <br /> <br />Performance Measure Performance Metrics & Standards Evaluation <br />Frequency & <br />Method <br />Corrective Action <br />Ridership/Service <br />Utilization <br />Annual Ridership (Unlinked <br />Passenger Trips) <br /> <br />Annual Unlinked Trips as reported to the National Transit <br />Database (NTD). <br /> <br />Note: Latest fiscal year data is provided provisionally by <br />transit operators and is subject to change. NTD regularly <br />revises historical year data as part of new data releases. <br />Alameda CTC analysis will be based on the latest available <br />NTD data. <br />Annually reported <br />by Transit <br />Operators. <br />N/A <br />On-Time Performance <br />Systemwide on-time <br />performance <br />Average on-time performance as reported by transit <br />operator. Target of 75% to 90% or based on the transit <br />agency’s adopted performance goals and standards. <br />Annually reported <br />by Transit <br />Operators. <br />Any agency with <br />significant decline below <br />adopted target must <br />provide an explanation <br />and specify plan to <br />improve performance. <br />Cost Effectiveness <br />Operating Cost Metrics <br /> <br /> <br />Operating Cost Metrics as reported to the National Transit <br />Database (NTD) as requested such as: <br />- Operating cost per passenger mile <br />- Operating cost per vehicle revenue mile <br />Annually reported <br />by Transit <br />Operators. <br />Any agency with <br />significant increase in <br />costs must provide an <br />explanation. <br /> <br /> <br />PARATRANSIT PROGRAM <br />PERFORMANCE MEASURES <br /> <br />Performance Measure Performance Metrics & Standards Evaluation <br />Frequency & <br />Method <br />Corrective Action <br />Ridership/Service <br />Utilization <br />Number of people served or <br />trips provided <br /> <br />Number of individuals served or trips provided by program <br />(for service types such as ADA mandated paratransit, door- <br />to-door service, taxi programs, accessible van service, <br />shuttle service, group trips, travel training, meal delivery) <br />Annually via <br />Compliance Report <br />and <br />Program Plan <br />Review. <br />N/A <br /> <br />Cost Effectiveness <br />Operating Cost Metrics <br /> <br /> <br />Cost per trip or per passenger (for service types such as <br />ADA mandated paratransit, door-to-door service, taxi <br />programs, accessible van service, shuttle service, group trips) <br />Annually via <br />Compliance Report <br />and <br />Program Plan <br />Review. <br />Any agency with <br />significant increase in <br />costs must provide an <br />explanation. <br />Note: The Paratransit Program Implementation Guidelines contains additional listing of performance measures by program type. <br /> <br /> <br /> <br /> <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6