ALAMEDA COUNTY TRANSPORTATION COMMISSION - MEASURE B (7/1/26 - 12/31/27)

FY2026-27 FINAL 6 Same-Day Transportation Service Guidelines • Information in aggregate on origin and destination for same day trips by category (i.e. medical appointments, grocery store, senior center, etc.; report quantities for taxis and/or Transportation Network Companies separately) • Quantitative and qualitative information on complaints (report quantities for taxis and/or Transportation Network Companies separately) • Quantitative and qualitative information on safety incidents (report quantities for taxis and/or Transportation Network Companies separately) • Quantitative and qualitative information on outreach • Quantitative and qualitative information on ridership satisfaction • Qualitative information on program’s capacity to serve demand (e.g. status of waitlist) Specialized Accessible Van Service Guidelines Service Description Specialized accessible van service provides accessible, origin-to- destination trips on a pre-scheduled or same-day basis. This service category should complement core services in communities where critical needs for accessible or other specialized trips are not being adequately met by the existing primary services. Examples of unmet needs are a taxi or TNC program without accessible vehicles, medical trips for riders with dementia unable to safely take an ADA-mandated trip, or trips outside of the ADA-mandated service area. When possible, a priority for this service should be fulfilling requests for WAV (Wheelchair Accessible Vehicle) trips as defined under the CPUC TNC Access for All (AFA)1 Program Funding. Services may be subsidized in different ways as agreed upon by the program sponsor and transportation provider, including vouchers, scrip, 1 TNC Access for All Program https://www.cpuc.ca.gov/tncaccess/ Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6