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Licensee may modify the persons who are authorized to access the System by providing advance written notice to Cassidian Communications. 3.2 Concurrent Users: Licensee may authorize access for the number of simultaneous,concurrent users of the web interface software at any given time. Passwords provided for web access may be used only by authorized personnel. Neither Licensee nor its authorized personnel shall divulge,sublicense,assign or transfer to any third party passwords established for access to the System. 3.3 Support Inquiries: Only those individuals with specialized training and authority may request support assistance for the System. Additional information is set forth in Schedule B. 4 Trainine and Support Services;Licensee Data. 4.1 Training. Training,if purchased by Licensee,is set forth in Schedule A. 4.2 Subject to the terms and conditions of this Agreement and provided that Licensee pays all applicable fees related to the license and Hosting Services, Cassidian Communications shall provide Licensee with support described in this Agreement and as more particularly described in Cassidian Communications'Technical Service Center Support Plan attached hereto as Schedule B,and incorporated herein by reference. 4.3 Licensee Data.Licensee shall have responsibility for the accuracy or functionality of any data it places into the System("Licensee Data")and for adherence to any privacy act or regulation regarding such Licensee Data it selects and stores onto the System. Regarding any self registration portal tool purchased or licensed by Licensee through or with Cassidian Communications,Licensee shall assume all duties,obligations and compliance with any applicable law regarding its use,including but not limited to the gathering,storage and dissemination of such Licensee Data. Licensee also shall be solely responsible for communicating any applicable notices or terms of use to its registrants. These duties and obligations are non-delegable by Licensee to Cassidian Communications. 5 Warranty. 5.1 Hosting Warranty. Cassidian Communications warrants that during the Initial Service Term and any renewal term, for ninety-nine percent(99%)of the time,measured monthly,the System or its redundant backup shall be capable of making automated computerized telephone communications to contacts within the contact database. 5.2 Software Warranty. Cassidian Communications warrants for the Initial Service Term only that the Cassidian Communications Software shall perform in material accordance with the Documentation current as of the Effective Date. ANY AND ALL THIRD PARTY SOFTWARE IS PROVIDED"AS IS"AND WITH ALL FAULTS. 5.2.1 During the Initial Service Term, Cassidian Communications will provide such assistance as it deems reasonably necessary to cause the Cassidian Communications Software to perform materially in accordance with the then current Documentation provided that Licensee's use is in accordance with this Agreement and the Documentation. 5.2.2 Licensee may notify Cassidian Communications of Software errors or defects it believes to exist, and if Cassidian Communications is able to confirm that such error or defect exists through independent testing, Cassidian Communications will use commercially reasonable efforts to correct such error or defect. 5.2.3 LICENSEE'S EXCLUSIVE REMEDY, AND CASSIDIAN COMMUNICATIONS' ENTIRE LIABILITY IN CONTRACT,TORT OR OTHERWISE FOR BREACH OF ANY OF THE ABOVE WARRANTIES WILL BE TO USE ITS COMMERCIALLY REASONABLE EFFORTS TO PROVIDE A CORRECTION OR WORK AROUND FOR ANY MATERIAL NONCONFORMITY WHICH IS (i) REPORTED TO CASSIDIAN COMMUNICATIONS BY LICENSEE WHILE CASSIDIAN COMMUNICATIONS IS OBLIGATED TO PERFORM SUPPORT SERVICES AND (ii) REPRODUCIBLE BY CASSIDIAN COMMUNICATIONS IN THE EXECUTION ENVIRONMENT. 5.3 Limited Warranty. IF THE CASSIDIAN COMMUNICATIONS SYSTEM IS USED IN EMERGENCY SITUATIONS, THEN THE SYSTEM IS INTENDED TO ONLY INCREASE THE NOTICE WHICH WILL BE GIVEN. THERE IS AND CAN NOT BE ANY GUARANTEE THAT ALL PERSONS INTENDED TO BE CONTACTED WILL BE CONTACTED. CASSIDIAN COMMUNICATIONS ACCEPTS NO RESPONSIBILITY FOR ANY FAILURE OF THE CASSIDIAN COMMUNICATIONS SYSTEM TO CONTACT ANY PERSON OR PERSONS AND IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY WHICH RESULTS FROM ANY FAILURE TO CONTACT ANYONE. 5.4 Disclaimer of Warranties. THE EXPRESS WARRANTIES IN THIS SECTION 5 ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS AND WARRANTIES. CASSIDIAN COMMUNICATIONS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT