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WATER SYSTEM MANAGEMENT PLAN OCTOBER 2024 / CAROLLO <br />CITY OF PLEASANTON WATER SYSTEM MANAGEMENT PLAN 1 <br />SECTION 1 BACKGROUND AND PURPOSE OF THE <br />WATER SYSTEM MANAGEMENT PLAN <br />The City of Pleasanton (City) is in the eastern San Francisco Bay Area region, South of Interstate 580, and <br />East of Interstate 680 in Alameda County. The City owns and operates a potable water system that serves <br />residential customers as well as commercial and industrial users within its City limits. The City has initiated <br />the development of a Water System Management Plan (WSMP), that will be a living document to guide <br />management of its water system. <br />1.1 Purpose of the WSMP <br />1.1.1 Initial WSMP <br />The main purpose of the WSMP is to define near-term and long-term spending and programmatic <br />priorities as a basis for water rate and connection fee requirements. This WSMP focuses on capacity, <br />operational, and rehabilitation and repair need to define costs and programmatic priorities designed to <br />move the City's water utility to a sustainable operational framework. The two main outcomes of the initial <br />WSMP, and future WSMP updates, is to define two critical operational elements. <br />1. Near, Mid, and Long-Term Capital Improvement Program (CIP). <br />2. List of recommended operations and maintenance (O&M) program improvements. <br />Both elements should be reviewed and updated on a 2-year-, and 6-year cycle respectively to account for <br />changes in system priorities, as well as updates to the City's rates and connections fees. <br />1.1.2 Future WSMP Updates <br />Future updates should also include evaluations of the City's water utility structure and organizations using <br />the United States Environmental Protection Agency's (EPA) Effective Utility Management (EUM) <br />framework. The EUM was developed through a collaboration of ten regulatory and public utility partners <br />to define a framework definition of effective utility operations, and prioritization. The EUM focuses on the <br />ten EUM attributes listed below: <br />1. Product Quality. <br />2. Customer Satisfaction. <br />3. Stakeholder Understanding and Support. <br />4. Financial Viability. <br />5. Operational Optimization. <br />6. Employee Leadership and Development. <br />7. Enterprise Resilience. <br />Page 432 of 658