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i <br />Table of Contents <br />Preface: 2019 Edition Summary of Changes (from 2015 Edition) . . . . . . . . . . . . . . .iii <br />Part 1: Introduction and Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 <br />1. Introduction .........................................................1 <br />2. Data Storage ........................................................1 <br />3. Defined Terms .......................................................2 <br />4. Rules and Procedures Statement ........................................3 <br />Part 2: Access to ISO ClaimSearch® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 <br />1. Authorized Access....................................................5 <br />2. Robotic Process Automation ...........................................6 <br />3. Prohibited Access ....................................................6 <br />4. Credentialing of Participating Organizations .................................6 <br />5. Training and Management ..............................................7 <br />Part 3: Secure ISO ClaimSearch® Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 <br />1. Security, Privacy, and Compliance Standards ...............................8 <br />2. Background Screening ...............................................10 <br />3. IDs and Passwords: Non-Federated Users (Non-SSO) .......................10 <br />4. IDs and Passwords: Federated Users (SSO) ...............................11 <br />5. User Account Setup (User Profile) .......................................11 <br />6. Restrict Authorized Users to Range of Internet (IP) Addresses ..................11 <br />7. Authorized User Access Limitations ......................................12 <br />8. Access outside the United States .......................................13 <br />9. Access to the Social Security Administration (SSA) <br /> Limited Access Death Master File (LADMF)................................13 <br />Part 4: Monitoring, Detection, and Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 <br />1. Threat Monitoring ...................................................15 <br />2. Audit Trail..........................................................15 <br />3. Incident Response ...................................................15 <br />Part 5: Regulations and Statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 <br />1. Compliance with Privacy Regulations and Rules ............................16 <br />2. Statutory and Regulatory Reporting ......................................17 <br />3. Disclosures of Historical Information .....................................17 <br />Part 6: Citizen Inquiry and Dispute Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 <br />1. Citizen Inquiry ......................................................18 <br />2. Authorized Disclosure to Third Parties ....................................18 <br />3. Disputes ..........................................................18 <br />Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4