CORE & MAIN LP (#2027021) - Laserfiche WebLink

RFP-2 – Scope of Work RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 5 Internal Use Only Provide main point of contact between the City and Kamstrup. B.AMI Components and Meters from the same manufacturer including: C.Advanced Metering infrastructure AMI System including: AMI radio transmitters Headend software Meter data analytics MDM Software Supply and installation of data collection equipment (as necessary) Interface development and software implementation service System wide training Ongoing Maintenance and Support for software and network D.Supply of water meters Supply of non-mechanical water meters for project requirements E.Installation services including: AMI data collection equipment installation (as necessary) Priorities for the project include completion of a rigorous Proof of Concept; timeliness to minimize disruption to City Customers; and support for a smooth and manageable transition from existing City data collection processes to new processes. 1.2.Project Management 1.2.1.Product Representative The City requires the Supply Contractor to provide a high level of customer service. The Supply Contractor shall assign a single product representative who will be the main point of contact for all product and order-related questions. This person shall be very knowledgeable about the products being delivered. The Supply Contractor representative shall be available during normal business hours (Monday to Friday, excluding Canadian statutory holidays, 8:00am to 4:00pm local time). The Supply Contractor shall return calls or e-mails from the City within 24-hours of receipt. The Supply Contractor shall assign a backup person when their Product Representative is not available (e.g., vacation). 1.2.2.On-going Subject-Specific Meetings The Contractor shall attend ad hoc (as the subject and project phase requires) subject-specific product, AMI network or software support meetings. The City and the Contractor must come prepared with the appropriate Subject Matter Expert(s) (SME) and materials to ensure the meetings are efficient and productive. These meetings shall be held as long as the City feels it is necessary. The subjects where subject-specific meetings may be required include those described in 1.1 above. 1.2.3.Other Meetings The City or the Contractor may request meetings that are related to a specific topic, as required. Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E