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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 10 <br />Internal Use Only <br />1.3.5.2 Testing and Staged Deployment <br />The Contractor utilizes a staged release approach for software updates, patches, and configuration changes. <br />Updates are first validated through internal testing and limited pilot deployments with a small number of <br />customers. Following successful pilot results, deployments are rolled out incrementally to additional customer <br />groups. Testing during each stage focuses on impacted functionality and critical system operations. This <br />approach is applied throughout implementation and ongoing operations and supports risk mitigation while <br />minimizing operational disruption. Emergency or critical updates follow an expedited testing and deployment <br />process appropriate to the nature of the change. <br />For deployments to the City's production environment, the Contractor's testing shall include verification of <br />integration interfaces including file transfer, API integration, and AMI head-end read collection. The Contractor <br />shall provide the City with advance notification of planned production deployments. For emergency or critical <br />security updates, the Contractor shall notify the City as soon as reasonably practicable. <br />1.3.5.3 Specific User Acceptance Test Requirements <br />The UAT shall test each type of radio transmitter, data collector and meter encoder, all interfaces, handheld <br />workflows, and the AMI Software. <br />The UAT shall include the following components: <br />A.Test all interfaces that transfer data from the different software. <br />B.Test each water meter manufacturer, type, and size with the different models of radio transmitters (if <br />applicable). <br />C.Test that all billing multipliers are set up and producing the correct consumption from the MIS <br />(completed installations start readings) and the AMI Software. All should display the full eight-digit <br />resolution. <br />D.Test individual request reads, and on-cycle request reads. <br />E.Test all standard and custom reports. <br />F.Test the handheld workflows for all types of meters and radio transmitters. <br />G.Test all data collection equipment, software monitoring capabilities, and redundancy reports. <br />H.Test maintenance issues including cut wire, incorrectly programmed radio transmitter, backward meter, <br />continuous leak flags, etc. <br />I.RSR verification and reporting. <br />J.Simulated failover test (e.g., loss of connection to Tyler Munis, AMI head-end, or MIS system) and <br />recovery process to ensure no data is lost or corrupted. <br />1.4.Training <br />1.4.1.Training for Billing and Customer Service Personnel <br />The Contractor shall provide the City staff with on-line product and software training at no additional cost to the <br />City’s billing and customer services personnel. The training shall be conducted on-site at a City provided <br />boardroom unless remote training is approved by the City. The Contractor shall provide initial training for the <br />software and be prepared to offer refresher training. The Contractor shall provide a detailed agenda at least 2 <br />weeks prior to the training and come prepared with full color training materials for all City attendees. Trainers <br />shall come prepared with adequate product and software access, knowledge, and expertise. <br />Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E