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RFP-2 – Scope of Work RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 13 Internal Use Only these are necessary to resolve the product issues or compatibility between products. The Contractor shall be responsible for all costs associated with compatibility concerns between the proposed radio transmitters and the proposed water meter encoder register. 1.5.10.Return Merchandise Authorization (RMA) The Contractor shall provide the City with a documented RMA process that will allow the City to return products for warranty purposes. The RMA process shall include an on-line tracking process by serial number of the product being evaluated. The Contractor shall evaluate the returned products as qualifying for warranty within eight 8 weeks. If the product is not assessed within this period, the City reserves the right to reduce payment against a future invoice in the amount of the product returned. 1.5.11.Post Project Support The Contractor shall continue to provide sales, ordering support, product expertise, annual product training, warranty returns, on-time product shipment, and problem investigation after completion of the project. The City and the Contractor will negotiate a reasonable product support service level agreement based on the provisions within this agreement. The Product Support Service Level Agreement (SLA) shall ensure the City is supplied with products and software for the 20-year life of the system so that the City can continue to operate the AMI solution for the 20-year life of the system. All prices negotiated shall be in American dollars. This SLA shall be renewed annually and will begin after Completion Milestone 5 is achieved. 1.6.First Year Deployment Schedule and Application of SaaS Fees The following schedule will apply for SaaS payments during the period of meter deployment. Meter Installation Start Date End Date Quantity Rate Extended Price Date of Invoice 1-Jun-26 31-Dec-26 5,000 $ 2.84 $ 14,200.00 1-Jan-27 1-Jan-26 31-Mar-26 5,000 $ 2.13 $ 10,650.00 1-Apr-27 1-Apr-27 30-Jun-26 5,000 $ 1.42 $ 7,100.00 1-Jul-26 1-Jul-26 30-Sep-26 5,000 $ 0.71 $ 3,550.00 1-Oct-26 1-Oct-26 31-Dec-26 2,202 Included in full quantity for invoicing in January 2027 1-Jan-27 31-Dec-26 22,202 $ 2.84 $ 63,053.68 1-Jan-27 2.AMI SYSTEM SPECIFICATIONS 2.1.AMI System The AMI System includes all products, software, implementation, and training services to effectively stand up the AMI System. Optionally, the AMI System may consist of a Network as a Service which may leverage an existing third-party network such as cellular. The AMI System includes (as applicable) the AMI radio transmitters, data collection equipment, AMI Software (headend and MDM), handhelds, programming equipment, interfacing, configuration, training services and security of the AMI network including the LAN, WAN, and network servers. Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E