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RFP-2 – Scope of Work RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 19 Internal Use Only D.As required, the Contractor shall perform field investigation and repair or replace the data collector equipment within five (5) business days of the equipment going down. All data collector parts (or the entire data collector), labor and equipment costs to investigate and replacement equipment shall be included in the AMI Network Services. E.Perform all firmware and software maintenance, support, and updates (remote or field visits) required for the data collection and backhaul equipment. The Contractor shall provide 20 business days notification of all firmware updates unless the update is considered critical the Contractor shall provide 24 hours' notice of the update. F.The Contractor shall cover the cost of any site visits required to meet the performance requirements described in the maintenance agreement. This could be for planned or unplanned maintenance. If site visits are a result of a situation outside the Contractor's control (power turned off, building/pole removed, vandalism, etc.), additional field costs can be passed back to the City. G.Where part or all of the network is down, and it is preventing readings from being collected on a daily basis, the Contractor shall credit back the AMI Network Services costs that have been affected for each day after the five-day, response period readings could not be collected. H.Where a third-party network is proposed AMI, the Contractor is responsible for ensuring network coverage during the installation phase of the project. The Contractor shall include all costs to monitor and maintain the AMI network for the full 20-year period. The City reserves the right to negotiate directly with the third-party AMI Network provider for long-term AMI Network Services after Total Performance. 2.3.5.1 CORE+ Network as a Service (NaaS) Infrastructure Site Responsibilities 2.3.5.1.1 Network as a Service. A.Generally. Core & Main shall provide Pleasanton with Network as a Service ("NaaS"), as defined in this Section 2.3.5, during the Term of the Agreement but only so long as the City of Pleasanton is current in its payments to Core & Main for NaaS. B.RF Field Equipment. The City of Pleasanton owns and will continue to own all RF Field Equipment. i.Maintenance of RF Field Equipment. As a part of NaaS, Core & Main shall be responsible for the ongoing maintenance of the RF Field Equipment. a.For RF Field Equipment located on the City of Pleasanton property, and for good and valuable consideration stated in this agreement, the City of Pleasanton agrees to provide Core & Main with adequate space on each relevant site where Core & Main will install and operate the City of Pleasanton-owned RF Field Equipment. Core & Main shall obtain any required permits. During any Network Continuation Term, as defined below, Core & Main shall pay for power to the RF Field Equipment. ii.Site Access. The City of Pleasanton shall provide Core & Main and/or Core & Main’s authorized representative with access to all the City of Pleasanton site(s) necessary for Core & Main to perform the NaaS, as defined below. Network as a Service ("NaaS") Definition. NaaS means only the items in 2.3.5.1.2. If an item is not included in either of these sections, it is specifically excluded from NaaS and subject to additional pricing. Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E