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RFP-2 – Scope of Work RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 23 Internal Use Only 2.4.1.6 Support Term The Contractor shall support the software solution(s) for a minimum of twenty (20) years. Where new software application(s) are introduced that would render obsolete one of the applications proposed in the Contractor solution, the new software shall have the same or improved functionality for the same or lower cost. The Contractor shall provide a minimum of twelve (12) months’ notice to move to a new software application. 2.4.1.7 Right to Terminate Software Agreement The City shall have the right to terminate the software agreement with 90 days’ written notice. 2.4.1.8 Data Ownership The City retains ownership of all data that is provided to the software or Contractor through manual or interface exchange of data or is generated by the AMI System. The Contractor is not allowed to use the City’s data without de-identifying it and aggregating it as appropriate. 2.4.1.9 Backup The Contractor shall ensure all Software as a Service or hosted system environments meet the following requirements: A.Backups are dedicated instances and are not accessible by other clients; B.Databases are backed up every 4 hours to off-site locations geographically separated within the United States. Additionally, databases are to be backed up to a secondary database server in near real-time providing a warm-backup system in the event the primary database fails; C.Backups of runtime files are taken with each update; D.All stored documents are backed up offsite weekly or more often if required; E.Data is shipped offsite over secure FTP; F.Recovery from a backup of basic system functionality is achieved within 90 minutes with a full recovery point objective within 24-48; G.The Contractor will notify the City of any changes to providers or storage locations and associated potential operational impacts within ten (10) Business Days: and H.All data containing Personal Information is encrypted in transit and at rest. I.The Contractor shall provide documentation and participate in City’s AWIA Risk & Resilience Assessment updates post-implementation. J.Contractor shall notify City IT of any confirmed cybersecurity breach or incident within 24 hours and shall cooperate in incident response with continuous updates until containment. 2.4.1.10 Existing IT Standards The Contractor should conform to the IT standards described below. The Contractor shall remain current within the existing operating system environment to within two (2) years. Category Description Server operating system Windows Server 2019/2022 Virtual infrastructure VMware vSphere 8 (current GA: 8.0 Update 3) Databases supported Microsoft SQL Server 2019/2022 Desktop operating system Windows 11 and macOS 26.1 (“Tahoe”) Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E