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KRISCH & COMPANY | PAGE 11 <br />Attachment A <br />– Scope of Work <br />Project Objective <br />Provide accounting, utility billing, and advisory support services necessary to <br />maintain critical Utility Billing operations, support fiscal year-end and audit <br />requirements, assist with accounts receivable aging cleanup, and provide <br />operational continuity during a period of limited staffing resources. Services will <br />focus on core business functions and essential operational tasks over the term of <br />the agreement. <br />Task 1 – Accounts Receivable Aging Management and Cleanup <br />Provide ongoing analysis and remediation of Utility Billing accounts receivable <br />aging balances, including: <br />Run and review aging reports on a regular basis. <br />Identify delinquent, inactive, credit balance, and exception accounts. <br />Research historical account activity and supporting documentation. <br />Process and document account transfers related to aging cleanup efforts. <br />Coordinate customer refund reviews and processing. <br />Assist in developing recommendations regarding treatment of long- <br />outstanding receivable and credit balances. <br />Collaborate with Utility Billing management, Finance, and the Chief <br />Administrative Officer (CAO) regarding collection, write-off, refund, and <br />credit balance guidelines. <br />Maintain documentation supporting recommendations and actions taken. <br />City Responsibilities <br />Provide access to Utility Billing records, reports, and supporting <br />documentation. <br />Establish final policy decisions regarding collections, write-offs, and credit <br />balances. <br />Approve all write-offs, adjustments, and policy determinations. <br />Docusign Envelope ID: 6B836ED1-D2E2-8C5B-8057-7264A76F2D0A