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Aft /r. SBC California SCHEDULE CAL.P.U.C. NO. A2. San Francisco, California 3rd Revised Sheet 94 Cancels 2nd Revised Sheet 94 NETWORK V A2. GENERAL REGULATIONS 2.1 RULES (Cont'd) 2.1.14 RULE NO. 14 - LIMITATION OF LIABILITY (Cont'd) A. LIMITATIONS (Cont'd) 7. Temporary Suspension for Repairs The Utility shall have the right to make necessary repairs or changes in its facilities at any time and will have the right to suspend or interrupt service temporarily for the purpose of making the necessary repairs or changes in its system. When such suspension or interruption of service for any appreciable period is necessary, the Utility will give the customers who may be affected as reasonable notice thereof as circumstances will permit, and will perform the work with reasonable (T) diligence, and if practicable at times that will cause the least inconvenience. When the Utility is repairing or changing its facilities, it shall take appropriate precautions to avoid unnecessary interruptions of conversations or customer's service. 8. Errors in Transmitting, Receiving or Delivering Oral Messages by Telephone The Utility shall not be liable for errors in transmitting, receiving or delivering oral messages by telephone over the lines of the Utility and connecting utilities. 9. Loss Arising From Non-Delivery of Written Messages The Utility shall be liable for loss or damage that may occur in the course of the employment of any messenger not to exceed twenty-times the charge for such messenger service, and shall be liable for loss or damage that may occur in the transmission of any message over its lines not to exceed the amount received for sending same. 10. Errors in Information Furnished by Directory Assistance Operators Subject to provisions of Section 3. of this rule, the Utility shall allow a credit for errors in telephone numbers or other information furnished by the Utility's Directory Assistance Operators in accordance with Schedule Cal.P.U.C. No. A5.7.4 an amount not in excess of the charge for a call to Directory Assistance, dialed direct or placed through another utility operator (i.e. 110" operator) as appropriate to the call on which the error occurred. For direct dialed calls, the credit will only apply if the customer has exceeded their allowance and incurred a charge. Continued Advice Letter No.23566 Issued by Date Filed: Feb.21,2003 Decision No. Cynthia Wales Effective: Apr. 2,2003 Executive Director Resolution No.